Coin Room Manager - Casino jobs in Riverside, CA

We are looking to hire a member to join our team who is passionate about teamwork and providing excellent customer service to our guests. The Assistant General Manager will support all operational functions while leading the team by promoting cooperative effort, team spirit, and good morale among all staff.

Job Description: The Assistant General Manager will play a crucial role in ensuring an exceptional guest experience by overseeing the daily operations of our gaming floor.

Key Responsibilities:

· Be present on the floor, actively assisting and interacting with guests to ensure a memorable experience.

· Lead and supervise staff members, providing guidance and support as needed.

· Ensure the smooth flow of operations for all positions, addressing any issues or challenges promptly.

· Assist the General Manager in day-to-day operations, including inventory management and staff coordination.

· Coordinate and manage events and buyouts, ensuring successful execution and guest satisfaction.

· Create and manage employee schedules for all staff, ensuring adequate coverage and adherence to labor regulations.

· Resolve employee issues for FOH (Front of House) and BOH (Back of House), communicating with employees to improve performance and behavior.

· Partner with HR to create written corrective action plans when necessary.

· Assist in training new staff members and providing ongoing support and guidance.

· Collaborate with management to implement strategies for improving guest satisfaction and increasing revenue.

· Responsible for balancing cash drawers

· Act as a liaison between the FOH and BOH

· Nurture a positive working relationship with staff

· Resolving complaints from customers in a polite and friendly manner

· Responsible for following all company operational and legal polices

· Communicate efficiently and timely with all management team members

Qualifications:

One-year previous supervisory experience, preferably within a bar

Previous Security Guard Experience preferred

Strong communication and interpersonal skills.

Ability to multitask and prioritize tasks in a fast-paced environment.

Must be comfortable talking and interacting with guests of all ages.

Availability to work within opening hours (e.g. evening)

Job Type: Full-time

Pay: From $23.00 per hour

Work Location: In person