Coin Room Manager - Casino jobs in Tacoma, WA

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary starting at $71,145/DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Assistant Dining Room Manager is responsible for the front-of-the-house operation and productivity, ensuring efficient service, quality products, superior guest, and team member service. You will assist the Dining Room manager in managing the dining room staff, maintaining a smooth dining experience, and upholding the restaurant's quality standards. It will be your responsibility to ensure service is maintained at the utmost quality levels through proper execution of the sequence of service and promote a high-energy restaurant.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• In the absence of the Dining Room Manager, oversee all aspects of the dining room operations, including seating arrangements, table settings, guest flow, pre-shifts, menus, and cleanliness.
• Manage, lead, and mentor dining room staff including servers, hosts/hostesses, and bussers.
• Assist in maintaining the highest level of guest satisfaction by promptly addressing concerns, ensuring a warm welcome, and providing personalized service.
• Foster a guest-centric environment that promotes a memorable dining experience.
• Engage with guests to obtain feedback, handle complaints, and create a positive atmosphere.
• In conjunction with the Dining Room Manager coordinate as needed with the Chef or kitchen staff to ensure timely and efficient food delivery as needed.
• Monitor dining room traffic flow and make necessary adjustments to optimize guest seating and minimize wait times.
• Perform management functions such as interviewing, hiring, training, evaluating, and providing feedback to supervisors and staff; rewarding or disciplining staff; terminations; providing overall direction and guidance for the restaurant and/or concession outlet.
• Assist with ensuring adequate staffing levels, scheduling, assigning stations, and recording attendance.
• Promote positive guest relations; handles complaints and suggestions in a timely manner.
• Monitor food quality and food service procedures to ensure guest satisfaction.
• Ensure compliance with internal and external guidelines, standards, and regulations.
• Encourage the development of teamwork and effective communication between all Food and Beverage personnel.
• Assist Dining Room Manager with training opportunities within the restaurant.
• Collaborate on advising Food and Beverage Operations Managers on the day-to-day operation of the restaurant.
• Provide input and resolution concerning operational deficiencies and areas in need of attention to maintain the highest level of operation.
• Maintain assigned team member files, including Health and Liquor certification issues.
• Inform supervised team members of special events, promotions, and entertainment schedules.
• Promotes and ensures a safe working environment for team members.
• Lead by example in all areas including punctuality, appearance, work quality, etc.
• Create, maintain, and facilitate a positive work environment; promote positive team member relations and report issues to the appropriate personnel.
• Other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III A gaming license.
• AA degree in Food and Beverage Management, Business Management, or related field preferred.
• 3 (three) years of hospitality industry experience.
• 2 (two) years' experience managing/supervising a restaurant and/or concession outlet required.
• Fine dining experience is preferred.
• Tribal casino experience is a plus!
• A valid WA State Health Card/Food Permit is required.
• A valid WA State Class 12 Alcohol Service Permit is required.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of computer skills, including MS Office Suite and various F&B software systems, including POS, and Time & Attendance software applications.
• Knowledge and familiarity with special menu items.
• Knowledge of wines, and liquors, as well as the opening and serving of them.
• Skilled in mathematical abilities to analyze, evaluate, and compute costs, budgets, and schedules.
• Ability to effective management and training skills.
• Ability to create a motivating and performance-driven work environment.
• Ability to demonstrate strong effective guest service skills.
• Ability to exhibit advanced written and verbal communication skills.
• Ability to exhibit strong judgment and problem-resolution ability and skills.
• Ability to work independently and effectively align resources to achieve goals and strategic plans.
• Ability to work varied shifts, including nights, overnights, weekends, and holidays.
• Ability to role model etiquette in table setting and service.
• Ability to work within and maintain a preset labor budget.
• Ability to handle large sums of money accurately.
• Ability to work well with subordinates and management.
• Ability to work with and maintain confidential information.

WHAT TO EXPECT

• Availability – Ability to work 40 hours per week, holidays, weekends, and nights.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.