Collections Representative jobs in Grand Rapids, MI

Job Description: Are you skilled at navigating financial matters with tact and professionalism? Join our team at HōM Flats as a Collections Specialist, where you'll play a crucial role in ensuring the financial health and stability of our residential communities. As a Collections Specialist, you will be responsible for managing the collection process, minimizing delinquencies, and maximizing revenue recovery while maintaining positive resident relationships.

Responsibilities:

1. Collections Management: Implement collection strategies to minimize delinquencies and ensure timely rent payments from residents. Monitor and track delinquent accounts, identifying overdue balances and implementing appropriate collection actions in accordance with company policies and legal requirements.

2. Payment Processing: Process resident payments, including rent, fees, and charges, accurately and efficiently. Monitor payment trends, identify discrepancies, and follow up with residents as needed to address payment issues and resolve outstanding balances.

3. Delinquency Resolution: Contact delinquent residents to discuss payment options, negotiate payment arrangements, and resolve outstanding balances. Provide support and guidance to residents facing financial difficulties, connecting them with resources and assistance programs as appropriate.

4. Documentation and Reporting: Maintain accurate and detailed records of collection activities, correspondence, and payment agreements. Generate reports to track collection performance, identify trends, and inform strategic decision-making.

5. Legal Compliance: Ensure compliance with federal, state, and local regulations governing collections practices, including fair debt collection practices, eviction procedures, and tenant rights. Stay informed about changes in relevant laws and regulations and adjust collection strategies accordingly.

6. Customer Service: Provide exceptional customer service to residents, addressing inquiries, concerns, and payment issues promptly and professionally. Build rapport with residents and establish trust to facilitate successful resolution of collection matters.

Qualifications:

1. Collections Experience: Minimum of [X] years of experience in collections, accounts receivable, or related financial roles, preferably in the property management or real estate industry. Demonstrated proficiency in managing delinquent accounts and implementing effective collection strategies.

2. Financial Acumen: Strong understanding of financial principles, including accounting practices, payment processing, and credit analysis. Ability to interpret financial statements, evaluate creditworthiness, and assess risk factors related to resident collections.

3. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with residents, colleagues, and external stakeholders. Ability to negotiate payment terms, explain financial policies, and address sensitive issues with professionalism and diplomacy.

4. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify root causes of collection issues, develop solutions, and implement corrective actions. Proven ability to work independently and make sound decisions in challenging situations.

5. Attention to Detail: Exceptional attention to detail and accuracy in record-keeping, documentation, and reporting. Ability to prioritize tasks, manage multiple deadlines, and follow up on outstanding accounts with persistence and diligence.

6. Ethical Standards: Commitment to upholding ethical standards and treating residents with fairness, respect, and integrity throughout the collection process. Adherence to company policies, legal requirements, and industry best practices in collections management.

Join Our Team:

At HōM Flats, we are committed to maintaining financial stability and integrity while providing exceptional service to our residents. If you are a dedicated and experienced Collections Specialist with a passion for financial management and customer service, we invite you to apply for this position and join us in ensuring the financial health and success of our residential communities at HōM Flats.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 2 years

Ability to Relocate:

• Grand Rapids, MI: Relocate before starting work (Required)

Work Location: In person