Collections Representative jobs in Los Angeles, CA

Description

Who we are!

We are a 40-million-dollar company with over 300 employees that has experienced steady growth year over year for the last five years. As a 2nd generation family-owned company that has been in business for close to 40 years, our new leadership team is looking for new talent and ideas to join our already winning team.

This position is responsible for creating solutions to collect past-due payments from customers, assisting with general billing questions, and providing excellence in customer service. The successful candidate exhibits a positive approach to all situations and remains professional in their interactions with customers. Strong attention to detail is a necessity.

Responsibilities:

• Collect on past due to accounts
• Maintain a positive, empathetic, and professional attitude toward customers always
• Follow up with customers that have payment issues
• Accurately and promptly document account activity
• Handle basic customer service issues
• Complete daily work based on established guidelines

Requirements

Skills:

• Ability to be assertive and persistent
• Knowledge of multi-line phone system
• Organization skills
• Excellent communication skills
• Close attention to detail
• Ability to multi-task
• Proficient in navigating and operating a computer