Collections Representative jobs in Lubbock, TX

General Description: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.

Our Account Representatives:

• Organize daily activities to perform collection tasks
• Communicate with customers with past due accounts via telephone or written communication
• Visit past due customers in-home as necessary to collect payment or recover merchandise
• Follow Company's plan for record keeping on all correspondence with customers and status of collection efforts
• Follow all State and Federal collection laws
• Establish and maintain relationships with area lien holders and law enforcement agencies
• Negotiate return of store merchandise with lien holders
• Advise management on merchandise recovery and prosecution decisions
• Team with store sales staff on initial rental decisions
• Receive payments and post amount paid to customer's account
• Perform duties which include rentals, sales, verifications, collections, installations, etc. as necessary
• Cultivate and promote a “servant leadership” attitude within your store to maximize customer satisfaction

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work setting:

• Office
• Outdoor work

Work Location: In person