Collections Representative jobs in Richmond, VA

Henrico Federal Credit Union, a $450 Million credit union serving 30,000 members in Richmond, Virginia, is seeking a proactive and service-driven professional for our Asset Protection Department.

Asset Protection Representatives perform collection activities associated with delinquent member accounts. Duties include reviewing accounts, determining probable reasons for account status, and contacting members to resolve delinquencies. Utilizes various techniques to promptly collect on delinquent accounts. Ensures professional image is maintained. Contributes to overall goal success. Maintains accurate records in accordance with policies and procedures. May occasionally work nights and weekends.

The successful candidate must enjoy communicating with people and demonstrate relationship building skills. Experience working in a fast-paced environment is a plus. Effective communication skills with the ability to articulate clearly and with confidence. A great internal service commitment and ability to work well within a team-focused environment is also required. Courtesy, tact, and diplomacy are essential elements of the job. Candidate must have great attention to detail to perform a variety of tasks with efficiency. Capable of making quality, independent judgments to present solutions to members in financial hardship. Must process members’ financial transactions with accuracy and offer solutions to meet their financial needs. A positive and flexible attitude and enthusiasm for multi-tasking are also required.

Completion of high school education (or equivalent); previous collections experience with a full-service financial institution (credit union preferred); understanding of related laws and regulations and credit union products and services; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

HFCU offers a competitive salary and excellent benefits.

All employees are required to pass a comprehensive background check, including criminal and credit histories. An active HFCU membership account (i.e. checking and debit card) within 30 days of employment is also required.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Collections: 1 year (Preferred)
• Financial Services: 1 year (Preferred)

Work Location: In person