Collections Representative jobs in Rockford, IL

Recently Added Collections Representative jobs

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Collections Representative I
  • W.W. Grainger
  • Janesville, WI FULL_TIME
  • Work Location Type: [[ 401 S Wright Rd, Janesville, WI 53546 ]]

    As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

    Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

    Position Details:
    The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor.
    Compensation and Remote Work: The starting pay is $21.40 per hour. New Hire Training and Nest (13 weeks) will be in office at our Lake Forest office. After completion of the 13-week training and if meeting remote work requirements, you will enjoy a hybrid work environment of three days onsite and two days at home. You will transition to fully remote after completing additional 3 months if you are successful and meeting goals. You will have a consistent shift between the hours of 7am to 6pm.
    You will be required to travel to our Lake Forest, IL site on a quarterly basis in order to attend meetings.

    You Will:
    • Answer inbound phone inquiries and quickly respond to customer requests for documentation.
    • Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
    • Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
    • Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
    • Maintain accurate and detailed customer contact notes following established standard repeatable processes.
    • Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
    • Partner with Sales personnel on payment barrier removal.
    • Provide Credit Managers with customer information to help evaluate customer payment terms.

    You Have:
    • High school diploma or equivalent
    • 1 year of experience solving customer issues in a customer service environment or inbound call center experience
    • Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
    • Phone customer service skills and a solid command of English grammar for verbal and written interactions.
    • The ability to work one week in Lake Forest for initial onboarding

    Rewards and Benefits:
    With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
    • Medical, dental, vision, and life insurance plans
    • Paid time off (PTO) and 6 company holidays per year
    • Automatic 6% 401(k) company contribution each pay period
    • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
    • A comprehensive set of emotional, financial, physical and social wellbeing programs

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
  • 6 Days Ago
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Collections Representative I
  • Grainger
  • Janesville, WI FULL_TIME
  • Work Location Type:[[ 401 S Wright Rd, Janesville, WI 53546 ]]As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by...
  • 6 Days Ago
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Collections Specialist
  • The Tandym Group
  • Rockford, IL CONTRACTOR
  • A manufacturing company in Illinois is looking to add a new Collections Specialist to join their team of professionals in the Greater Chicago area. In this role, the Collections Officer will be respon...
  • 21 Days Ago
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I
AR/ Collections Specialist (CB)
  • iLink Resources, Inc.
  • Somonauk, IL FULL_TIME
  • Looking for an AR/ Collections Specialist to join our growing Somonauk, IL team! Previous work experience using QuickBooks is required, minimum of 5 years shown. This is a 6-month contract to direct h...
  • 23 Days Ago
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Representative state
  • Jim Blevins - State Farm Agent
  • Machesney Park, IL FULL_TIME
  • Position Overview State Farm Insurance Agent located in Machesney Park, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jim Blevins - State ...
  • 10 Days Ago
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BDC Representative
  • Sterling Chevrolet
  • Sterling, IL FULL_TIME
  • Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Business Development Center Representative. As a representative, you will play a crucial role in d...
  • 11 Days Ago
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0 Collections Representative jobs found in Rockford, IL area

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Assistant Store Manager
  • Cash Store
  • Beloit, WI
  • Our Assistant Store Managers are part of an enthusiastic and motivated team of retail financial service professionals! Y...
  • 4/18/2024 12:00:00 AM
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Assistant Store Manager
  • Cash Store
  • Monroe, WI
  • Our Assistant Store Managers are part of an enthusiastic and motivated team of retail financial service professionals! Y...
  • 4/18/2024 12:00:00 AM
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Credit Counselor/ Sales Representative 8:30AM-5:00PM and 9:30AM-6:00PM Shifts Available, Training Provided
  • Family Credit Management
  • Rockford, IL
  • As a Credit Counselor, you will help consumers determine the best course of action to take control of their debt. Counse...
  • 4/18/2024 12:00:00 AM
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Accounts Receivable Clerk
  • Creative Financial Staffing
  • Woodstock, IL
  • AR Clerk Overview of the company: Our client is a family owned business in the technology space Fast growing business wi...
  • 4/18/2024 12:00:00 AM
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Staff Accountant
  • Creative Financial Staffing
  • Huntley, IL
  • Staff Accountant Overview of the company: Our client is a privately held company in the healthcare space They are a priv...
  • 4/18/2024 12:00:00 AM
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Accounting Assistant
  • Metro Enforcement
  • Rockford, IL
  • Job Description Job Description Metro Enforcement is a leading security company in Rockford, Illinois. We are currently ...
  • 4/17/2024 12:00:00 AM
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Staff Accountant
  • Creative Financial Staffing
  • Beloit, WI
  • Join Our Client's Team: As a Staff Accountant with our client, you will have the opportunity to work alongside industry ...
  • 4/17/2024 12:00:00 AM
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Food Safety and Quality Assurance Technician
  • SYSCO
  • Rockford, IL
  • Company: US1292 Buckhead Meat Midwest Inc.-Illinois Division Zip Code: 60140 Minimum Years of Experience: 3 Years Employ...
  • 4/15/2024 12:00:00 AM
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About Rockford, Illinois

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Representative jobs
$35,991 to $45,710
Rockford, Illinois area prices
were up 1.3% from a year ago
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What does a Collections Representative do?

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Design - Demonstrates attention to detail.
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Develop and implements strategies to fully resolve past due balances.
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File small claims information and attend hearing.
March 15, 2023