Collections Representative jobs in Salisbury, NC

The Collections Specialist is responsible for assisting the Asset Recovery Department to control delinquent loan accounts and pending late payment reminders. This position makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on these accounts.

1. Initiate contact with customers via phone, email, or mail to collect payments and settle accounts.

2. Negotiate payment plans and settlements with debtors to recover outstanding balances while adhering to company policies and regulations.

3. Document all communication with customers in the company’s database, including detailed notes on the nature of each interaction, promises made, and payment arrangements agreed upon.

4. Analyze customer accounts to identify discrepancies, unapplied payments, or billing errors that may affect the collection process.

5. Process payments received from customers, ensuring accurate posting to their accounts and issuing receipts or confirmations as necessary.

6. Escalate accounts to legal or external collections agencies when internal collection efforts have been exhausted or when accounts meet specific criteria for escalation.

7. Educate customers on the implications of non-payment, including potential credit score impact and legal actions, to encourage timely resolution of debts.

8. Perform skip tracing activities to locate customers who are unresponsive or have provided incorrect contact information, using various online tools and databases.

EXPERIENCE

· 1-2 years’ experience in an office environment preferred.

· Previous Credit Union or financial services industry experience preferred.

· HS diploma or equivalent.

· Proficient in Microsoft office suite software, especially Excel and Word.

· Proven ability to work independently, be detail oriented and complete projects with minimal or no supervision.

· Strong time-management and prioritization abilities.

· Strong interpersonal communication skills.

· Ability to write and communicate effectively.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Salisbury, NC 28147: Relocate before starting work (Required)

Work Location: In person