Collections Specialist - Healthcare jobs in Provo, UT

Job Title: Collections Agent

OVERVIEW:

Opiniion is a customer satisfaction tool that helps clients measure and manage their customer experience via customer feedback, review generation, and surveys. Our platform has helped thousands of organizations improve their customer experience and increase their online ratings,and improve customer satisfaction. Opiniion’s rapid growth provides an exciting career path and professional development opportunities!

As a Collections Agent at Opiniion, you will play a crucial role in managing and optimizing the accounts receivable process. The ideal candidate will have a minimum of 2 years of collections experience, strong communication skills, and the ability to work within the dynamic tech industry. In addition to standard collections responsibilities, this role also involves handling all executive payouts and travel expenses. Lastly, As an employee of Opinion it is also expected that you adhere to the Opiniion Dress Code and present yourself in a professional manner at all times, adhering to appropriate grooming and dress standards. It is expected that you maintain a professional demeanor in alignment with the expectations outlined in this job description.

RESPONSIBILITIES:

• Collections Management:
• Contact clients with outstanding accounts to facilitate timely and successful payment collections.
• Implement effective collection strategies while maintaining a positive customer relationship.
• Customer Communication:
• Engage with clients through various channels, including phone calls, emails, and written correspondence.
• Provide clear and accurate information regarding outstanding balances, payment terms, and resolution options.
• Negotiation and Resolution:
• Negotiate payment plans and settlements with clients to resolve outstanding debts.
• Collaborate with clients to address concerns and find mutually agreeable solutions.
• Account Reconciliation:
• Reconcile client accounts to ensure accuracy and completeness of payment records.
• Investigate and resolve discrepancies in billing and payment transactions.
• Documentation and Reporting:
• Maintain detailed and organized records of communication and payment agreements.
• Provide regular reports to the finance team on collection activities and outcomes.
• Customer Service:
• Provide exceptional customer service to clients, addressing inquiries and concerns professionally and promptly.
• Collaborate with other departments to resolve client issues and improve the overall customer experience.
• Executive Payouts:
• Handle all executive payouts, ensuring accuracy, compliance, and timely processing.
• Collaborate with the finance team to streamline executive compensation processes.
• Travel Expenses:
• Manage and process travel expenses for executive team members.
• Ensure adherence to company travel policies and guidelines.
• Compliance:
• Ensure compliance with industry regulations and company policies in all collection activities.
• Stay informed about changes in regulations related to debt collection practices.
• Process Improvement:
• Identify opportunities for process improvement within the collections process.
• Collaborate with the finance team to enhance efficiency and effectiveness.
• Maintain Professional Behavior:
• Demonstrate professionalism both in the office environment and when interacting with clients. Uphold high standards of conduct, communication, and ethics in all professional interactions to uphold Opiniion's reputation and foster positive relationships with clients.

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QUALIFICATIONS:

• High school diploma or equivalent; additional education in finance or related field is a plus.
• Minimum of 2 years of experience as a Collections Agent, preferably in the tech industry.
• Strong negotiation and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of billing and payment processes.
• Familiarity with property management software or related technologies is advantageous.
• Proficiency in using collection management tools and software.

Opiniion is a dynamic and innovative company that values professionalism, collaboration, and excellence. As a Collections Agent at Opiniion, you will contribute to the financial success of the company by effectively managing accounts receivable, ensuring positive customer relationships, and handling executive payouts and travel expenses.

If you are an experienced Collections Agent with a passion for finance and a desire to work in the tech industry, we invite you to apply for this position at Opiniion. Join us in shaping the future of property management software solutions.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Lindon, UT: Relocate before starting work (Required)

Work Location: In person