Collections Specialist - Healthcare jobs in Yakima, WA

Description

Who is Comprehensive Healthcare?
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in an Engagement Specialist?
The Engagement Specialist serves as a primary resource to clients who need additional support to maintain active involvement with treatment. Working with clients who have irregular attendance at scheduled appointments, the Engagement Specialist will identify barriers to treatment and provide necessary support and accommodations to better engage the client with services. This could include contacting clients after missed appointments to quickly reschedule, identifying transportation alternatives, updating contact information, assisting with problem solving around attendance, and providing referrals to other community resources to support needs that have been going unmet. The Engagement Specialist position requires excellent listening and communication skills, the ability to quickly build rapport with people of all backgrounds, and the ability to solve problems creatively. This position has a Monday-Friday 8am-5pm schedule and must be on-site in one of our clinics; however, the person hired for this role may choose a work site in any of our outpatient clinic locations.

Engagement Specialist duties may include:

• contacting clients who have missed appointments to screen for potential barriers and develop an attendance plan, including rescheduling appointments and providing immediate support to maintain engagement
• assisting new clients with completing screening and enrollment paperwork prior to the intake assessment appointment
• providing referrals and information about other programs and services in the community when appropriate
• maintaining contact with clients between intake and first appointment to provide support and ensure early engagement with treatment
• coordinating with clients who present without an appointment to ensure they are seen by an available clinician
• screening clients for emergent issues and referring to clinical staff as needed
• supporting program goals of same-day access and first appointment-to-engagement-of-treatment within four business days
• completing all documentation in a respectful, client-centered manner

Qualifications:

• Bachelor's degree in social work, psychology, or related field
• Must be eligible for registration as Agency Affiliated Counselor

What Comprehensive Healthcare Can Offer You
Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

Equal Opportunity Employer

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.