Communications Editor Supervisor jobs in Paramus, NJ

• Manage link between Agents and resort teams to provide updates and guidance on products, strategies, new offerings, etc. based on operating calendar
• Ensuring team is prepared with correct answers to guest questions and executing in Brand Voice
• Manage escalations from Agents
• Ability to execute on service recovery fulfillment
• Provide input to Marketing, Resort Operations and SaaS Teams to help develop and implement best practices to continually improve consumer experience
• Although this is a remote position, supervisor must attend weekly meetings with Marketing, Resort Operations and Recruiting on-site at Mountain Creek
• Update knowledge management platforms throughout the changing of seasons
• Analyze and distill data for reports and trend analysis
• Manages team schedule and anticipate staffing needs based on time of calendar year
• Provides training to new agents on software, policies and procedures

Team Member Qualifications:

• Previous management experience preferred
• Ability to thrive in and handle ambiguity
• Analytic and critical thinking skills
• Solid business acumen
• Computer skills such as an understanding of Microsoft Office, email and chat technologies
• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking