Communications Representative jobs in Ann Arbor, MI

MCA, your trusted advisor for wireless communications, data, and security, is seeking an entry-level Service Contract Sales Representative in Plymouth, MI to support our fast-growing MSS division.

MCA seeks team members who share our values : service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board.

Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING :

• Responsible for promoting and selling maintenance contracts for our company's products or services.
• Working closely with customers to understand their needs, offer tailored maintenance solutions, and close sales agreements.
• Identify potential customers and generate leads for maintenance contract sales.
• Conduct sales presentations and product demonstrations to showcase the benefits of maintenance contracts.
• Develop and maintain relationships with existing customers to upsell maintenance contracts and renewals.
• Collaborate with the sales team to develop sales strategies and meet sales targets.
• Prepare and negotiate sales contracts, ensuring terms and conditions meet both company and customer requirements.
• Provide timely and accurate sales forecasts and reports to management.
• Stay updated on industry trends, competitor activities, and market developments to adjust sales strategies accordingly.
• Coordinate with the customer service and technical support teams to ensure seamless delivery and support of maintenance services.
• Participate in trade shows, conferences, and other marketing events to promote maintenance contract sales.
• Continuously strive to improve sales techniques and product knowledge through training and professional development opportunities.

WHAT YOU WILL BRING TO THE TEAM :

• Bachelor's degree in business, marketing, or a related field (preferred).
• Success in sales, preferably in maintenance contracts or related services.
• Excellent communication and interpersonal abilities.
• Ability to build rapport with clients and prospects; ability to articulate the value proposition of MCA services to potential clients both verbally and in writing.
• Ability to tailor service offerings to meet the needs of clients and demonstrate how the services add value and contribute to the client’s success.
• Demonstrate how MCA services differ from competitors.
• Self-starter, high energy, results-driven individual - you own the details and the projects and are not afraid of accountability.
• Ability to work independently and as part of a team.
• CRM software and Microsoft Office Suite.
• Willingness to travel as needed.

YOUR ENVIRONMENTAL AND PHYSICAL REQUIREMENTS :

The physical environment requires the employee to work inside.

• While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls;
• reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use;

occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS :

Travel as necessary to support company and customer needs.

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide.

Customers trust us to provide a portfolio of turn-key systems, products, and services including two-way radio communications, vehicle uplift, security video and access control systems, BDA / DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.

Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.

In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way : living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun.

A component of our business that embodies the MCA advantage is our Service First DNA culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE : The above statements describe the general nature and level of work performed by the person assigned to this job.They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity.

At MCA, we are better together.

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Last updated : 2024-04-23