Job Details

Camelot Community Care employs over 500 dedicated and talented professionals who lead us in our efforts of helping children reach their fullest potential. Working for Camelot is a unique experience where each employee is asked not only to shape the future of the children they serve, but also help shape the future of the company. We take pride in our organizational culture of allowing local programs and staff an appropriate amount of autonomy to design and deliver services that best meet their community's needs. Camelot is not a top heavy organization but instead we place our trust and confidence in local leadership with the corporate administration providing guidance, support and the necessary resources to provide high quality services.

Oversees the delivery of services for all programs assuring for the highest quality of care to clients of Camelot. Provides leadership to clinical and program directors and is ultimately responsible for the implementation of compliance programs, policies and procedures, contractual requirements, and all other applicable regulations. Assures programs meet all internal and external outcomes through implementation of effective systems and processes.

1. Assures the highest quality of therapeutic services and customer satisfaction in all programs by monitoring that services are in accordance with applicable standards and policies; seeks out and analyzes problem areas in order to improve quality of care as demonstrated by clinical outcomes and positive customer feedback.

2. Oversees clinical and compliance functions with Clinical Directors and Program Directors to ensure services meet all requirements of contracts, program audits, license and accreditation standards, and Camelot policies and procedures.

3. Provides dual supervision with the Executive Director in overseeing the duties and responsibilities of the Clinical Directors.

4. Provides on-call support to the other programs on a 24/7 basis.

5. Coordinates accreditation activities with all program staff.

6. Takes seriously and responds quickly to all customer service issues relating to programs and documents, reports follow-up on all significant events.

7. Participates with the Executive Director in recruitment and performance evaluation process of Clinical Directors, Program Directors and other leadership positions.

8. Provides direct training throughout the region when there are special needs of the field, to communicate new Policies and Procedures, if a deficit or compliance issue is identified and to orient new staff, as well as train new Clinical Directors, Program Directors, Intake Coordinator and other clinical leaders.

9. Assures region's field compliance with all training policies and procedures and tracks training compliance quarterly including analysis, trending and plans of action, when indicated.

10. Participates in the implementation of quality assurance programs to monitor and improve quality and effectiveness of programs.