COMMUNITY OUTREACH SPECIALIST jobs in Garden Grove, CA

FCI Management

POSITION: Outreach & Enrollment Specialist (Southern CA)

INDUSTRY: Energy / Utility Sector

LOCATION: Cerritos, CA, Local Candidates Only – No Relocation Assistance Provided

DESCRIPTION OF DUTIES:

The Energy Outreach Enrollment Specialist is an entry level position that will interact with residential customers, so a strong sense of caring about people and the environment is important.

You must demonstrate strong sales and marketing skills, in addition to an outgoing personality and attention to detail.

The ideal candidate is skilled at uncovering customers’ needs, then following through with enlightening solutions, advising the customer, and setting up appointments for participation on the Energy Savings Programs.

The Energy Outreach Specialist educates, determines eligibility, and enrolls middle and lower-income families to receive FREE utility-funded energy-saving improvements during in-home and virtual visits. The Specialist will also advise families on energy-saving improvements and practices. Full and part-time positions are available.

Typical Job Responsibilities:

Ability to, and a strong interest in educating community/customers on industry, products & services, financing options, rebates, and incentives.

• Communicate with customers to verify program eligibility according to client guidelines.
• Conduct field analysis of business sites for energy savings opportunities.
• Inventory residential properties for all on-site lighting, HVAC, weatherization, light refrigeration, and electrical equipment as required.
• Prepare and communicate survey results, cost/ energy savings, equipment with pricing options, calculations, ROI, other metrics and recommendations to customers.
• Maintain customer database, prepare spreadsheets in Excel or Access and document customer contact information
• Coordinate customer program schedules
• Interface with Marketing Supervisor others as directed by FCI
• This position performs other job-related duties as required

QUALIFICATIONS:

The successful candidate should have the following experience including, but not limited to:

• Working knowledge of basic gas, water and electrical principals.
• High School, GED, or Technical School; equivalent work experience in the electric/gas utility field will be considered.
• Entry Level with one year or more of experience
• Electrical or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management is preferred.
• Ability to communicate clearly and concisely both orally, and in writing.
• Organized, reliable, and pays attention to detail.
• Flexible, ability to prioritize assigned tasks, work independently or with a minimum of supervision, and respond to deadlines effectively.
• Proficient in Microsoft Office suite.
• Must be fluent and proficient in English; bilingual language proficiency is not necessary but is a plus.

ABOUT FCI MANAGEMENT:

FCI Management (FCI) is a full-service energy resource management company that has serviced over 250k commercial and residential customers, achieved a total energy reduction of over 400 million kWh, and has directly implemented over $170 million worth of investor-owned and municipal utilities’ EE Programs over the course of our 20 year history. We have developed long-term partnerships with public and private utilities, government agencies, large municipalities, and independent private enterprises.

FCI is actively seeking passionate, motivated, high energy individuals to reach its corporate mission to provide expertise, knowledge, and leadership to our customers, by delivering innovative strategies and solutions in the energy and water industries; making a positive impact on climate change and creating a sustainable global environment.

INTERESTED APPLICANTS SHOULD SUBMIT A COVER LETTER AND RESUME TO: Human_Resources@fcimgt.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

FCI Management is an Equal Opportunity and Affirmative Action Employer; we do not discriminate on the basis of physical or mental disability, race, color, creed, religion, age, national origin, alienage or citizenship status, gender, sexual orientation, gender identity, marital or partnership status, disability, military status, veteran status, pregnancy or predisposing genetic characteristics.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Outside Sales: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Solar sales: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Ability to Relocate:

• Cerritos, CA: Relocate before starting work (Required)

Work Location: In person