COMMUNITY OUTREACH SPECIALIST jobs in Lafayette, LA

Teche Action Clinic, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for a Community Outreach & Events Specialist in Franklin, Louisiana.

JOB SUMMARY:

The Community Outreach & Events Specialist (COES) for Teche Action Clinic (TAC) reports to the Community Events Coordinator and is responsible for serving as a representative of TAC at all TAC-sponsored events. The COES is expected to assist the CEOS at all TAC sponsored events and to travel throughout TAC’s service area to support various TAC-sponsored community events and outreach initiatives.  As part of the outreach initiatives, this position is also responsible for assisting consumers with completing electronic or paper applications to establish eligibility and to enroll in coverage through the Health Insurance Marketplace, Medicare, and Medicaid.  In addition, the COES will complete assigned tasks as needed for all program/projects managed by the COES Supervisor, Grants Manager, Chief Legal Officer, or Chief Operations Officer.  

JOB DUTIES AND RESPONSIBILITIES:

Community Outreach:

• Assists consumers with completing electronic or paper applications to establish eligibility and to enroll in coverage through the Health Insurance Marketplace, Medicare, and Medicaid and to make appointments at community and outreach events.
• Ensure that all application assistance is in the guidelines of HRSA and CMS rules and
• Provide targeted outreach to patients and community members with the goal of educating the community on the Health Insurance Marketplace, Medicare, Medicaid, and Teche Action Clinic services.
• Complete all required and applicable federal and or state consumer assistance, eligibility, and enrollment rules and procedure trainings and testing.
• Work with other internal stakeholders, including Community Health Workers to conduct and track follow-up calls to consumers
• Assist in scheduling patients in E-Clinical works (ECW) who express an interest in scheduling an appointment with a TAC provider at community outreach in initiatives and/or community events.
• Prepare monthly reports required to monitor and track Community Outreach impact, including the Senior Health Insurance Information Program report for submission to the Office of Consumer Advocacy & Diversity.
• Rotate between TAC’s service sites to ensure that all patients have access to application assistance in coordination with Community Health Workers.
• Complete all required and applicable federal and/or state consumer assistance, eligibility and enrollment rules and procedure trainings and testing to remain a Certified Application Counselor.
• Maintain thorough knowledge of Health Insurance Marketplace, Medicare, Medicaid and TAC programs.

• Other responsibilities as deemed appropriate and necessary by the Community Events Coordinator, CLO and/or COO.

Community Events:

• Assist the CEC in executing different events in the community to provide education to residents on the services provided by TAC and to generate new leads.
• Assist the CEC in identifying innovative ways to attract our targeted audience through community events and outreach initiatives.
• Assist in event planning, design, and production while managing project delivery elements within time limits.
• Maintain database of all possible/current events and outreach initiatives and possible marketing opportunities around each TAC service location.
• Execute community outreach events to promote the services provided by TAC.
• Work with marketing team to manage brand and marketing initiatives.
• Provide contact information to Community Health Workers and/or Operational Site Managers of those contacts made at various community and outreach event participants seeking TAC services.
• Oversees, coordinates, and implements a variety of major and minor community events and projects for both internal and external audiences, promoting the services at TAC.
• Work with the marketing team to develop plans with assigned roles, action steps, and deadlines for various outreach events.
• Works with marketing team to promote events across channels, including social media and website.
• Coordinates with external vendors and community partners to secure support for TAC sponsored outreach events.
• Communicates information to marketing department on all matters relating to assigned areas of responsibility for the purpose of providing information to meet marketing goals and objectives.
• May attend local chamber of commerce, rotary and community organizations for the purpose of increasing presence in the community and serving as a liaison between external stakeholders.
• Collaborates with internal staff for the purpose of building effective communication, enhancing relationships, and promoting a high quality of customer service to achieve agency goals and objectives.

• Coordinates and delivers presentations to new hire staff surrounding the organizations history, mission and services.
• Develops and/or coordinates various agency events such as health fairs, proclamation signings, local festival events and TAC’s internal events.
• Collects success stories and testimonials of satisfied patients via video, written, or radio sound bites to advertise services.
• Assist with promoting monthly health awareness via display tables and social media posts.
• Distributes agency collateral to targeted partners and potential patients.
• Coordinates with various vendors and external partners in the marketing of TAC’s services and providers.
• May work non-traditional hours based on operational or community needs.

• Provide post-event reports on the success and ROI of each event, including opportunities to improve to maximize ROI.
• Research, plan, and execute community outreach/volunteer opportunities throughout TAC’s service area.
• Assist with other projects and job-related duties as assigned.

QUALIFICATIONS:

Education/Experience:

• Minimum High School Graduate
• 2 years public relations/marketing experience in a healthcare setting is preferred.
• Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds
• Certification as a Certified Application Counselor or ability to obtain certification within 90 days of hire.

Reasoning Ability:

• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
• Skill in analyzing situations accurately and taking effective action. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating clinic policies and procedures

Computer Skills:

• Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet
• Education/training or work experience in computer basics and data entry a must
• Skill in utilizing computers, data entry, output, etc. in generating reports
• Ability to utilize the EHR/PM systems

Professional Skills:

• Knowledge of principles and practices of health care planning and management sufficient to manage, direct and coordinate the operation of a health care organization
• Knowledge of the purposes, organization and policies of the community’s health systems sufficient to interact with other health care providers. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public

• Possess exceptional time management and adaptability skills
• Possess Excellent communication and presentation skills.
• Skill in organizing work, and achieving goals and objectives
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Ability to be culturally sensitive and effective when working with ethnically diverse populations
• Ability to work both independently and collaboratively with other team members and complete multiple tasks simultaneously.
• Ability to assume responsibility and exercise authority over assigned work functions
• Ability to establish and maintain quality control standards
• Ability to organize and integrate organizational priorities and deadlines
• Ability to work harmoniously with professional and non-professional personnel
• Possesses an welcoming and approachable attitude and ability to remain open-minded when encountering diversity in thought, gender, culture, language, and behavior.
• Ability to seek out new methods and principles and be willing to incorporate them into existing practices
• Ability to work flexible hours, including evenings and weekends and to travel as required.

Work Environment

• This position requires extensive travel throughout TAC’s service area, sitting, standing and moving intermittently during work hours. Must be able to drive within TAC’s service area and ability to lift up to 25 pounds.
• Works in office areas, as well as throughout the clinic.
• Sit, stand, bend, lift and move intermittently during work hours.
• Subject to frequent interruptions.
• Involved with patients, family members, personnel, visitors, etc.
• Communicate with the medical providers, nursing personnel and other staff.
• Attend and participate in committee and continuing education programs.

Benefits Package:

• Medical, Vision and Dental Health Insurance
• Accidental Insurance
• Critical Illness Insurance
• Long Term Benefits
• Short Term Benefits
• Free Life Insurance
• 401K Plan Benefits 
• Paid Vacation
• Paid Sick Time
• Set Schedule
• No Weekends
• National Health Service Corps Site
• 11 paid holidays
• Family-Friendly Work Environment
• Eligible for Student Loan Forgiveness through Federal and State Programs

Eligibility Requirements:

• All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.

               **Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with TAC with the exception of an approved Medical or Religious Exemption.**