LINES OF AUTHORITY: This position is supervised by the Children's
Clinical Director. This position does not supervise any personnel.
POSITION SUMMARY: The Adolescent Community Outreach Specialist will
perform essential outreach and engagement functions to access, identify and
engage eligible members for Substance Abuse Block Grant (SABG) services at the
Clinic. This position will be expected
to achieve and maintain an acceptable level of outreach and coordination
activities for SABG service expansion.
PRINCIPAL
DUTIES/RESPONSIBILITIES:
- The primary responsibility of the Adolescent Community
Outreach Specialist is to increase the visibility and community awareness of
SABG funding and programming at the Clinic, and to identify and facilitate the
engagement of potential SABG-eligible adolescent members into medically
necessary behavioral health services.
- Demonstrates full knowledge of member eligibility
criteria to receive SABG-funded services, prioritization of funding, grant
funding requirements, prohibited services, and necessity of providing interim
services as indicated, as well as provide assistance in effectively eliminating
barriers to accessing and receiving SABG-funded services.
- Engages with the client, family and referral sources
and other involved parties through phone interactions, home/school/community
in-person visits and works with the client and family to identify and explore
potential need for SABG-funded or other behavioral health services. The
Specialist works to build trust, encourage hope, and promote ongoing engagement
in behavioral health services.
- Coordinates and communicates clinically relevant
information with the Clinic's enrollment and treatment staff, as well as to
parent/guardian/referral source.
- Identifies, plans, and participates in community-based
opportunities (school and health fairs, presentations, Boys & Girls' Clubs,
etc.) throughout Mohave County to educate and promote SABG-funding and
programming to any interested party.
- Develops, updates, and distributes informational
materials which promote SABG-funding and behavioral health services.
- Adheres to Clinic and AHCCCS-established guidelines
with respect to outreach/re-engagement expectations.
- Completes necessary documentation promptly to support any
allowable billing of outreach activities.
- Maintains client records in compliance with Mohave
Mental Health Clinic, Inc., ADHS, RBHA/health plans, AHCCCS and Joint
Commission standards.
- Provides customer service to internal and external
stakeholders, as evidenced by direct supervision, complaint resolution, and
interviews with customers.
- Participates in the Performance Improvement processes
in the Clinic. This employee must work well under pressure meeting multiple and
sometimes conflicting deadlines. The
employee shall at all times demonstrate cooperative behavior with colleagues
and supervisors. This is evidenced
through direct observation and interview with co-worker and supervisors.
- Performs other duties as assigned, as evidenced by
direct observation and review of assigned tasks.
- Able to effectively de-escalate clients using
techniques as trained and outlined in approved crisis intervention models.
PRIMARY
CONTACTS:
- Regular interaction in community settings with
prospective clients and their family/support systems.
- Interfaces with peers, clinical team members and
supervisors, and internal/external customers and stakeholders.
- Collaborates with community resources/referral
agencies.
POSITION
REQUISITES:
Qualifications
and Experience
Required:
- High school diploma or equivalency or higher with at
least 3 years' full-time experience providing behavioral health services
OR an Associate's degree in behavioral-health related field, plus at least
one year full-time behavioral health experience OR a Bachelor's degree (or
higher) in Public Health or a behavioral-health related area
- Valid AZ driver's license and proof of insurance
- Arizona fingerprint clearance
- 21 yrs of age or older
- Certified in CPR and First Aid
Preferred:
- Knowledge of community resources available,
including benefits and entitlement process, as well as an understanding of
managed care and continuum of behavioral health services
- Understanding of client/family-centered care
model
Skills/Abilities:
Required:
- Basic skills: strong written and verbal
communication skills.
- Strong interpersonal and customer service skills;
able to effectively engage prospective clients, families, and referral sources.
- Ability to work independently.
- Problem-solving skills including conflict
resolution skills.
- Technical skills including windows computer
program, copier, fax.
- Resource management and organizational skills.
REQUIREMENTS
FOR SPECIAL POPULATIONS
Persons conducting assessments and/or providing treatment to special
populations are able, through training and experience as well as through
agency-specific observation or testing of performance to demonstrate competency
in the following areas:
SUBSTANCE USE
Staff responsible for providing
services to substance using members have appropriate training, education, and
experience, and demonstrate competency.
Staff must be able to gather and
assess information about:
- The relationship of each member's physical
status to the substance use.
- The nature of the emotional compulsion to use
alcohol and/or other drugs.
- The intensity of the member's preoccupation with
using alcohol/and/or other drugs.
Staff must also demonstrate competency in their ability
to:
- Interpret information about a member's use of
alcohol and/or other drugs.
- Develop a written summary and/or treatment plan
based on member's problems and needs;
- Provide appropriate services.
CHILDREN AND ADOLESCENTS
Staff
responsible for providing services to child and adolescent members have
appropriate training, education, and experience, and demonstrate competency.
- Staff demonstrated knowledge of growth and
development of children and adolescents.
- Staff demonstrates their ability to develop
treatment plans and services based on member's problem and needs.
- Staff demonstrates knowledge and skill in
working with family systems.
SERIOUSLY MENTALLY ILL
Staff
responsiblefor providing services to seriously mentally ill members
have appropriate training, education, and experience, and demonstrate
competency.
- Staff has knowledge and ability to gather and
interpret information about seriously mentally ill people.
- Staff understands the member's needs and the
range, intensity, and duration of care, habilitation and rehabilitation
required.
INTELLECTUALLY DISABLED
Staff responsible for providing services to members with
intellectual disabilities have appropriate training, education, and experience,
and demonstrate competency.
- Staff has knowledge and ability to gather
and interpret information about a member with an intellectual disability.
- Staff understands the member's needs and
the range, intensity, and duration of care, habilitation or rehabilitation
required.
WORKING
CONDITIONS:
Physical
Requirements:
- Able to cope with emotional demands as they
arise.
- Able to sit for extended periods of time.
- Able to hear ordinary conversation and phone
communications.
- Able to travel as needed around Mohave County.
Equipment:
- Telephone, Computer, printer, fax, copy machine
and company vehicles.
Environmental Conditions:
- Air conditioned and/or heated office settings as
well as community settings.
Accommodations:
Mohave Mental Health Clinic, Inc., will provide
reasonable accommodation for individuals with disabilities, unless it would
cause undue hardship. We define
reasonable accommodation as any change in the work environment or in the way a
job is performed that enables a person with a disability to enjoy equal
employment opportunities. We will make a
good faith effort to list any special requirements in our job descriptions.