COMMUNITY OUTREACH SPECIALIST jobs in Lowell, MA

Description

Find your passion!
 

The Community Relations Specialist creates relationships with medical professionals and other referral sources so that patients and their families have access to high quality ABA and interdisciplinary services at ACP’s centers. This position is responsible for obtaining client referrals for centers in the specified territory including northern MA and southern NH. 

Essential Functions 

• Regular and reliable attendance is an essential function of this position.  
• Understand ACP’s business model, brand, and culture to create best-in-class and inclusive outreach/community experience.   
• Continually drive patient referrals by establishing, growing and maintaining long-term relationships with local health care providers, autism advocates, and other community partners 
• Manage Outreach Database Information to assure that the database is current for mailings, newsletters, and other outreach related duties. 
• Complete set number of in person meetings (drop ins, meetings, luncheons) with physician practices or other relevant community groups per month. Set number determined by VP of Talent/Brand. 
• Complete set number of phone call/email contacts each month. Set number determined by VP of Talent/Brand. 
• Schedule/arrange set number of center tours per month with community referrers. Set number determined by VP of Talent/Brand. 
• Drive inbound provider leads after diagnosis 
• Provide ongoing education to medical professionals about Autism Care Partners services 
• Record all contacts and notes in ACP outreach tracking database. 
• Support and staff ACP outreach events when scheduled (expected monthly). 
• Build strong internal relationships with center Managing BCBAs and Family Liaisons to ensure strong communication between referrers and ACP’s centers.  
• Suggest outreach strategies to expand awareness of autism and ACP’s service offerings  
• Gather and help analyze information about competitors in this territory. 
• Suggest refinements to marketing materials (print, digital and socials) to drive patient referrals 
• Document/track mileage reimbursement reports 

Competencies  

• Must live in Northern MA or southern NH 
• Must have reliable transportation to support this sales oriented position requiring daily travel 
• Must be able to work during normal business hours, after hours and weekends 
• Excellent project management and time management skills 
• High ability to multitask 
• 3 years sales experience promoting health care services/products 
• Comfortable speaking with physicians, clinic office administrators; direct experience a plus 
• Proficient in Microsoft 365 Suite, CRM database entry 
• Excellent oral presentation and communication skills  
• Follow-up and tenacity in helping ACP to meet its mission and vision  
• Employees in this role are considered essential workers as part of the critical infrastructure.  
• No prior criminal history. 

Travel Required 

• Daily travel within territory service area. 
• Overnight travel required sporadically. 

Education and Experience 

• Associate or Undergraduate Degree in Healthcare or Administrative field 
• 3 years sales experience promoting health care services/products 

OUR MISSION 

Empowering families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care. 

OUR VISION 

Transforming lives as a leader in innovative, integrated, and person-centered care. 

OUR VALUES 

Clinical excellence: Our services are evidence based, outcome driven, effective, and high quality.

Collaborative: Our interdisciplinary teams work together to provide the best care. We create a relationship-driven, inclusive community where everyone’s ideas are welcome. 

Optimism and hope: We maintain a positive attitude and bring our clients hope.

Inclusive: We value diversity and seek equity. We serve all communities, including many that are often underserved and under resourced. 

Ethical: We act with integrity and transparency. 

Disclaimer  

The preceding job description has been designed to indicate the general nature and level of work necessary to adequately execute the job responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All information is subject to change without notice. 

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