Community Relations Manager jobs in Grand Rapids, MI

Summary: Under the supervision of the Director of Sales, the Community Relations Manager conducts sales and marketing efforts promoting facility and patient dental services.

This is a salary and commission-based role. Expenses for this role are paid following our standard travel expense policy.

Essential Duties and Responsibilities:

• Develops and manages personal relationships with key personnel at senior living facilities and other assigned locations.
• Advocate on behalf of the company's dental services with patients, patient advocates, and/or other targeted audiences.
• Effective communication skills in presenting the company's vision, goals, and services.
• Represent Enable Dental at various community and facility events.
• Prepare and deliver marketing materials and identify areas of improvement within the current market.
• Using CRM platform track marketing activities with detail and follow-up.
• Generate sufficient sales to meet the minimum monthly quota.
• Work closely with the Operations Department (Records).
• Strong computer skills and the ability to learn new programs quickly.
• Access to personal transportation and have a "clean" driving record.
• Must complete frequent compliance tasks.
• Other duties as assigned.

Supervisory Responsibilities:

• None.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service: Manage difficult situations; respond promptly to needs of patients and advocates; solicit feedback to improve service; respond to requests for assistance; meet commitments.
• Interpersonal skills: Focus on solving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas.
• Written Communication: Write clearly; edit work for spelling and grammar; present numerical data accurately; able to read and interpret information.
• Teamwork: Balance team and individual responsibilities; exhibit objectivity; welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; able to build morale and attain group commitments and goals.
• Professionalism: Tactfully approach others; react well under pressure; treat others with respect and consideration.
• Ethics / Diversity: Show respect and sensitivity for cultural differences; educate others on the value of diversity; treat people with respect; keep commitments and inspire the trust of others.
• Safety and Security: Observe and enforce safety and security procedures; report and correct potentially unsafe or hazardous conditions; ensure compliance of company policies and procedures.

Qualifications:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and interpret documents including but not limited to compliance and safety documents; policy and training manuals, routine reports, and correspondence; speak effectively and present information to individuals in the organization.
• Mathematical Skills: Ability to apply basic math skills; work with concepts such as fractions, percentages, ratios, and proportions to practical situations; effectively calculate figures such as discounts, etc.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where a high level of standardization exists; interpret instructions furnished in written or oral form.
• Computer Skills: An individual should have intermediate knowledge of dental practice management software and Microsoft Office, Google Suite, and Internet software.

Education and or Experience:

• High school diploma or equivalent required.
• Sales Experience helpful.
• Knowledge of dental terminology.