Community Relations Manager jobs in San Antonio, TX

Description

POSITION SUMMARY:

Person in this position will be responsible for providing case management services including assessment of service needs, care, service planning, linkage and advocacy for clients enrolled in transitional living services. Essential Job Functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

Case Management

• Deliver psychoeducational group services, case management services, education and community outreach services, and referrals to appropriate services and community resources as necessary.
• Assessment and periodic assessment of individual needs for case management services.
• Assist clients in transitions between levels of care.
• Development and periodic revision of case management plan that includes service activities.
• Communication, coordination, referral, linkage, and related activities.
• Monitoring service delivery to ensure client access to necessary services.
• Patient advocacy, linkages to physical and mental health care, transportation, and retention in primary care.
• Maintain client files according to company policy and contract requirements.
• Develop and maintain working knowledge of available community resources and act as liaison.
• Maintain relationships with referring and supporting agencies and represent the agency at various community meetings as requested.
• Participation in facilitating ancillary services, i.e., continuing care, networking with community agencies, participating in community events and developing and updating referral and resource information, etc.

Community Relations:

• Establish and nurture positive relationships with community members, leaders, and organizations.
• Act as a liaison between the organization and the community, facilitating open communication and addressing concerns.
• Organize community events, workshops, and outreach programs to promote the organization's services and foster community engagement.
• Identify opportunities for collaboration with local businesses, government agencies, and nonprofit organizations to enhance community development initiatives.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

Qualifications

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Basic computer skills.
• Good documentation skills.
• Be able to multi-task.
• Excellent communication skills (written and oral).
• Must be culturally/linguistically sensitive to populations served.
• Knowledge of substance abuse and treatment is desired.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
• Must be able to successfully obtain and maintain a criminal background check.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.

EDUCATION and/or EXPERIENCE:

• Two (2) years case management experience preferred.
• Basic computer skills.
• Good documentation skills.
• Be able to multi-task; and
• Excellent communication skills (written and oral).
• Graduation from an accredited four-year college with a degree in Psychology, Social Work, Rehabilitation Counseling, or a related field is preferred.
• High School Diploma required.

LICENSURE/CERTIFICATION:

• Not applicable to this position.

WORKING CONDITIONS:

• Work is primarily performed in an office or in a residential/outpatient treatment setting.
• Some outdoor activities may be required.
• UA testing of clients is required.
• Must be able to de-escalate situations in the program.