Support testing of both current and future functionality and processes. This may include regular attendance at project meetings, representing Customer Support at those meetings, and making appropriate recommendations for changes/enhancements to existing or future online systems.
Assist in the ongoing development of Board stakeholder facing technologies by, (1) cataloging user identified needs and issues, (2) supporting testing for new releases of Board systems, and (3) providing appropriate feedback to project teams.
Assists both external stakeholders (providers, payers, attorneys, claimants) and internal stakeholders utilizing Board online registrations and applications. Assistance could be via email or telephone contacts elevated from the HSCC or ITS.
Provide customer support for WCB online systems as requested and handle level one and two service requests tickets for legacy systems.
Process registrations for external stakeholders requesting access to WCB online registration products. This could include contact with Payers, Health Care Providers, Employers, Claimants, and Attorneys who have registered or need assistance with registration. This can also include outreach to parties who have not registered and should for a specific WCB online product.
Please Note: A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.
The Workers’ Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.