Compliance Coordinator - Home Care jobs in Atlanta, GA

24 Hours Home Care LLC

MISSION: The mission of 24 Hours Home Care LLC is to excel at helping the seniors and health-challenged, live quality lives in their homes and communities. Our goal is to be among the leaders in our industry by creating an innovative and customized care experience that exceeds our clients' expectations and ensures a superior quality of life.

JOB SUMMARY

We’re seeking an experienced home care coordinator. Duties will include managing and staffing all home care cases received, supervising clients and staff. This is a fast-paced position requiring great organizational skills. At least two years of recent verifiable experience is required. This position is responsible for scheduling and maintaining schedules for clients, caregivers, clinicians, nurses, managing care log submissions and following up with clients to ensure we are effectively managing expectations.

ESSENTIAL FUNCTIONS Job Duties:

• Understands and adheres to established 24 Hours Home Care policies and procedures.
• Writing and posting recruiting ads on various job boards, developing relationships with other recruiting sources such as nursing schools and referrals, participating in job fairs, etc.
• Screening and interviewing of applicants and documentation of all steps of the hiring process.
• Ensuring that all applicants have completed paperwork including application, hiring documents, license and reference checking and scheduling and completing background checks and drug screening.
• Communicating and collaborating with other team members.
• Adhering to all applicable labor laws and company standards
• Answering & triaging calls from caregivers, clients, and prospects
• Managing caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
• Performing employee trainings and orientations
• Determining optimal staffing match for new/existing clients so that our employees are happy with their placement while clients also give nothing but rave reviews for excellent staff matching
• Ensuring caregiver compliance with time reporting, in-services, and annual medicals.
• Ability to be on-call after business hour calls and scheduling modifications
• Ensuring consistent accuracy of database and file information for both caregivers and clients.
• Maintaining regular documentation and ongoing note-keeping of employee & client activities
• Assisting with other related duties/projects as assigned
• Creates and maintains staff schedules.
• Provides staffing for sick leave, vacation, long term leave.
• Schedules client appointments/visits according to care plans and staff availability.
• Enters scheduling data, creates schedules.
• Contacts care providers and clients regarding day-to-day changes.
• Discerns client services required as outlined in agreements, urgent requests and care plans.
• Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)
• Maintains staff and client statistics, and reports.
• Maintains call in and retention report.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
• Responsible for employment decisions, including hiring and termination
• Maintain a control procedure for active Clients and staff files.
• Maintains staff and client statistics, and reports.
• Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements.
• Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
• Assist with creating and maintaining client and caregiver schedules with an emphasis on accuracy and a high level of customer service
• Assist with following up on all client and caregiver issues to ensure any problems or concerns are addressed and resolved.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Enter and maintain accurate client and caregiver data in the software system.
• Communicate new assignments and/or schedule changes to caregivers and clients in a timely and professional manner.
• Must be willing to participate in the on-call after hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies and caregiver call outs
• Provide additional administrative support as needed
• Attend and actively participate in weekly staff meetings
• Receives, tracks and coordinates all referrals from internal and external clients
• Records all intake information and inputs into computer system and gets approval from Administrator/CS to proceed with referral/intake process
• Assigns referrals to correct liaison with correct facility and physician sources in computer system
• Verifies: Medicaid eligibility; physician licensure/NPI/client cost share
• Tracks all referrals and conversions(admissions/non-admits) and reports to Director daily
• Coordinates initial staffing of referrals and ensures receipt of referral for care by all disciplines ordered
• Attends in-services and continuing education as applicable.
• Attains goals as set forth in annual performance evaluation.
• Submits documentation within required timeframes.
• Maintains strict confidentiality on patient, agency, and employee matters.
• Understands the approval process for new field staff prior to patient contact.
• Participates in the Performance Improvement process as requested esp patient follow-ups
• Performs other duties as assigned
• Discerns client services required as outlined in agreements, urgent requests and care plans.

Specific Requirements of Staff Coordinator Must possess strong customer service skills

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must have the personal integrity and ability to discreetly handle confidential information

Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

Must possess demonstrated excellent computer literacy and Microsoft Office skills

Must possess an aptitude and passion for learning new things with a strong work ethic in a fast paced environment

Must possess the ability to excel in a team environment as well as work independently with little supervision

Must possess the desire to serve clients and coworkers with exceptional customer service

Must possess strong interpersonal skills with the ability to effectively communicate with a diverse workforce

Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience

EDUCATION AND EXPERIENCE

Qualifications: 1. Associate degree.

• Experiences: 2 years of Customer Service experience required

2 years Healthcare or home care experience preferred

2 years of Scheduling experience

• Computer skills including but not limited to MS Office, MS Excel and Scheduling program.
• Basic medical terminology.
• Interpersonal, organizational and communication skills.
• Ability to carry out directions, read and write.
• Maturity and ability to deal effectively with the demands of the job..

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Recruiting: 2 years (Required)

Work Location: In person