POSITION SUMMARY:
The Human Resources Coordinator assumes responsibility for coordination of and administrative activities related to employee relations, recruitment, retention, orientation and training. In addition to policies & procedures updates, employee record compliance and benefits. Responsible for filing, telephone calls, computer updates, new applicant administrative reviews and other duties and tasks as assigned.
JOB DESCRIPTION
- Must be punctual and ready to work at assigned start time.
- Able to participate and promote a team environment.
- Answer phones in a professional and timely manner.
- Ability to define problems and tasks, collect data and establish facts, take action and facilitate resolve.
- Ability to perform various computer functions, assisting with communication between departments and overall office operations.
- Knowledge in use of the following office equipment: Computer, Telephone, Copy Machine and Fax.
- Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policies.
- Perform a variety of complicated clerical and computer entry tasks and all other duties as assigned by SUPERVISOR OF COMPLIANCE & DIRECTOR OF HR/OPERATIONS.
- Maintains a professional attitude and appearance.
- Understanding of the New York State Department of Health regulations concerning personnel record compliance for licensed home care agencies
- Ability to define and resolve human resource problems, collect relevant data and establish facts.
RESPONSIBILITIES
- Administer, monitor and update new employee orientation program, including employee handbook.
- Develop, maintain and update a quality screening and recruitment process that is quantifiable.
- Manage the process of updating personnel records for all staff.
- Medicals (Annuals and New Hires)
- Inservice
- I-9
- OMIG
- E-Verify
- References
- Fingerprints
- Home Care Registry
- Responsible for the mitigation and report of employee issues and concerns.
- Recommend disciplinary actions and termination of aides.
- Responsible for the coordination of in-service training and HHA certificate classes.
- Responsible for the development, implementation and update of employee retention programs.
- Maintain and update all agency policies and procedures.
- Knowledgeable of employee benefits programs.
- Perform a variety of complicated clerical and computer entry tasks and all other duties as assigned by Director of Compliance, Director of Patient Services & Director of Operations.
WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.
COGNITIVE REQUIREMENTS: Must work cooperatively with others, and perform a wide variety of complex and complete tasks involving office equipment and machinery.
QUALIFICATIONS:
- High school diploma/ equivalency required or 1 year of office experience.
- General office experience, preferably in a health care or customer service setting, required.
- Proficient in Microsoft Office Suite, HHA Exchange and Internet
- Able to maintain a scheduling system manually and date entry proficiency.
- Excellent organizational skills with attention to detail.
- Excellent interpersonal skills.
- Investigative ability, highly organized, self-motivated, takes initiative.
- Understanding of communicating effectively with employee, patients and their families, medical and community affiliates in order to develop positive relationships.
- Ability to communicate effectively both in the oral and written form.
- Adaptability to pressure.
- Good communication skills.
FUNCTIONAL ABILITIES:
- Must be able to read twelve point or larger type.
- Must be able to lift, stoop and bend effectively so as to be able to perform the above listed job functions.
- Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most persons.
CONFIDENTIALITY: Agency records are maintained in a safe and secure area with specific access availability to ensure confidentiality. Agency records, files, documents and reports are the exclusive property of the Agency. Only authorized personnel will have access to clinical/financial/personnel records.
Responsibilities of this job position have clearance for access to the following confidential information:
- Employee files which include all employee care information, medical orders, assessments, and reassessments.
- Agency staff with access to computer files holds all information in strictest confidence in the processing, storage and discarding of all data. Only authorized personnel will have access to written and computer data information; Authorized personnel will be assigned passwords/access codes to computer files necessary to conduct their responsibilities. This job requires the accessing and viewing of confidential materials, up to and including.