Compliance Coordinator - Home Care jobs in Portland, OR

Description

At Terwilliger Plaza, located in beautiful downtown Portland, we believe that encouraging a deeper sense of dedication and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today’s changing world. Join us as we Live Forward and cultivate a phenomenal place where our team works and thrives. We invite you to join an organization that cares and provides meaningful work that makes a difference!

Why Work Here?

• Medical, Dental & Vision
• 401k Matching
• 50% Off Employee Discount in Dining and Deli
• 24/7 Access to onsite gym and pool
• Onsite Salon
• Scholarship Opportunities
• Company Paid Annual TriMet Pass
• Competitive Pay
• TapCheck - Same Day Pay

The In-Home Services Coordinator is responsible for coordinating services for In-Home and Health Clinic clients as necessary, ensuring the compliance of State requirements for In-Home, and maintaining reasonable security and integrity of records under the direction of the In-Home Services Director. The In-Home Services Coordinator directly reports to the In-Home Services Director and works in conjunction with other management/administrative staff within the Health & Wellness team.

Essential Job Functions:

• Has a thorough knowledge and understanding of the Oregon Administrative Rules for In-Home Agencies, including reviewing service plan/disclosure statements and obtaining necessary signatures.
• Responsible for maintaining client records with completion and accuracy.
• Functions as an information source and facilitator for coordination and ongoing support needs of those receiving In-Home or Health Clinic Services.
• Supports In-Home Services Director and In-Home Services RN with facilitating completion of service plans as required in the OAR’s and communicating to Service providers with written and verbal updates.
• Responsible for managing essential administrative functions in the absence of the In-Home Services Director.
• Coordinates with In-Home Services Director and In-Home Services RN to perform initial assessments and develop the client service plan.
• Conducts audits for compliance with OAR’s in various areas as requested by the In-Home Services Director.
• Maintains and reports quality assurance tracking and participates in the Quality Assurance data collection and quarterly Quality Assurance meetings providing reports as requested.
• Reviews Service Plan every 90-days or at time of supervisory visit for any needed updates as directed by the In-Home Services Director.
• Visits with clients in their homes on a monthly basis to keep abreast of clients’ condition and environment.
• Conducts annual client satisfaction surveys to review areas for needed updates and improvement.
• Coordinates Case Management with clients and or client representatives including Long Term Care Insurance monitoring.
• Evaluate client needs in order to ensure that services properly address client service needs and are provided by staff with appropriate skills, abilities and competencies to meet those needs, and report to the In-Home Services Director to find the best fit for clients and caregivers.
• Responsible for daily coordination of staff and client schedules for In-Home. Creates, distributes and revises schedule and shares with appropriate In-Home client and In-Home staff members.
• Maintains schedule consistency and inputs all schedule changes and related schedule records into the scheduling software system.
• Monitors employee attendance and tardiness concerns, communicating any issues to the In-Home Services Director.
• Assists in training and orientation of new personnel and current personnel for In-Home Services.
• Preforms regular monthly reconciliation In-Home Services billing.
• Provides ongoing feedback regarding staff performance to the In-Home Services Director.
• Will act as an In-Home Services caregiver to meet the client’s needs at the In-Home Services Director discretion.
• Will assist in set-up of medication sets for clients under the direction of the In-Home Services Director or the In-Home Services RN.
• Manages the reception desk in the Health Clinic during operating hours, checks in members, measures and records vital signs, performs basic first aid, prepares exam room, and assists the In-Home Services RN with Health Clinical tasks as necessary.
• Accurately reports and documents observations and logs completion of Health Clinic duties in a timely manner and reports daily log to In-Home Services Director daily.
• Assists In-Home Services RN with Health Clinic supply orders and restocking as needed.
• Maintains a clean and calm environment while working in the Health Clinic, adhering to established infection control guidelines.
• Performs accurate, legal, and ethical documentation at all times. Shares responsibility with In-Home Services RN in responding to Independent Living emergencies and Wellness Check requests during Health Clinic operating hours. Fills out incident reports as required. Establishes and maintains a positive working relationship with a large group of employees, residents and their representatives.
• Participates in quality control processes at direction of supervisory staff in order to ensure that staff schedules and Member medical records are accurate, documented appropriately and communicated in a consistent fashion.
• Coordination of outside In-Home agencies and private caregivers for Terwilliger Plaza Members.
• Works with other department directors within the Health & Wellness division to promote staff development, job satisfaction and employee retention.
• Participates in managing after-hours staffing needs as part of the division’s on-call rotation.

Non-Essential Job Functions:

• Perform other duties as required, including but not limited to: documenting relevant data or statistics for organizational use or analysis, working with other members of the Health & Wellness administrative team to ensure that the division’s and organization’s goals are met, and attending or conducting meetings as needed.

Qualifications:

• A Minimum of 12 months caregiving experience in long-term care facility, CCRC or health care agency preferred.
• Minimum of 1 to 2 years of scheduling/staffing experience in a high-volume, fast-paced atmosphere, preferably in the long-term care, in-home care, home health, social service or healthcare fields preferred.

Knowledge and Skill Requirements:

• Excellent written and verbal communication skills including communicating effectively with a diverse population.
• Familiarity with Oregon Administrative Rules governing assisted living and residential care facilities and in-home care agencies preferred.
• Previous experience with staffing software. Excellent computer skills and ability to understand and utilize job-specific software/databases. Working knowledge of MS Office with emphasis on Word, Excel, Outlook, and PowerPoint.
• Must be detail oriented with demonstrated accuracy in communicating specific instruction to staff.
• Must be able to work independently as well as thrive in a fast-paced and dynamic team environment.
• Ability to interpret and apply regulations, policies and procedures.
• Ability to prioritize workload while dealing with multiple demands and priorities.
• Ability to successfully manage stressful situations, maintain composure in all professional interactions and empower front-line staff to do the same.
• Highly organized and able to adapt and deliver operational results while managing changing priorities.
• Ability to provide thoughtful and thorough analysis, draw conclusions and make recommendations.
• Proactive conflict management/resolution skills.
• Ability to reliably make sound and ethical judgments.
• Maintain strict confidentiality of records.
• Able to work evenings and weekends as necessary to meet business goals.

List tools, equipment, etc. used for the position:

• Computers and software: Personal Computers, Microsoft Word, Excel, PowerPoint, Outlook, and any specialized software platform.
• Office equipment: Telephone, computer, copier, fax, printer, postage machine, radio, etc.
• Medical equipment: blood pressure cuff, stethoscope, thermometer, pulse oximeter

Physical Activities of the Position:

• This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain.
• This position will also have to do some lifting of supplies and material from time to time.
• Must also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

Terwilliger Plaza evaluates qualified candidates without regard to race, color, religion, sex, national origin, veteran status and other protected characteristics.
The job description is not meant to be an all-inclusive list of duties and responsibilities but provides a general overview of positions job function in the company.

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Portland, OR 97201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• RCC/Scheduling/Caregiving: 1 year (Preferred)