Compliance Coordinator - Home Care jobs in Raleigh, NC

Are you looking to be part of a booming industry? Do you have a knack for puzzles? Do you like to be busy? Are you task-oriented? Do you love being part of a team?

We are a locally-owned family-run non-medical home care agency. We are a husband and wife team and treat our employees and clients like family.

Our Scheduling Coordinator Team manages the daily schedules of our clients and caregivers using our cloud-based software system. The Scheduling Coordinator coordinates and manages staff schedules to provide care to our clients. HomeChoice Home Care Solutions is currently seeking a reliable, confident, client-focused and organized person for this position.

Duties:

• Oversee all scheduling of caregivers with clients
• Act as liaison between clients and caregivers
• Staff cases in a timely manner when a caregiver calls out.
• Manage and staff new and current clients into the future
• Must be willing and able to answer on-call phone after hours and on weekends on a rotating schedule (there is additional pay associated with this duty).

Qualifications:

• Proficient in Microsoft Office and using the internet
• Previous scheduling/ dispatching experience is a plus
• Experience in an office setting, answering phones and providing client-focused service
• This job requires a person who can stay cool under pressure and who can handle last-minute changes and challenges
• This is not an appointment setting position. It requires someone who can think outside the box for solutions and who can solve puzzles.
• College degree

Benefits:

• Paid time off
• Career development- as we grow your career path grows!
• Ongoing training to keep your skills current
• AFLAC Supplemental insurance
• Awards and recognition
• Bonus plan