Compliance Coordinator jobs in Fort Lauderdale, FL

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office was won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

Role Title: Compliance Coordinator- (Hybrid)

Job Summary:  This role provides support to the Compliance Team and assists franchisees with various compliance related questions and tasks. This role works closely with the Compliance Team in handling the various tasks of the Compliance Department.

Responsibilities:

• Provide support to franchisees via email and phone
• Respond to and resolve all franchisee requests within required SLA timeframes.
• Contact franchisees for updated documents and information.
• Maintain electronic filing systems and document retention
• File and save all franchisee paperwork and franchise documents
• Assist with printing and mailing all Compliance related correspondence to franchisees.
• Complete data entry tasks which include:
• Entering and updating franchisee information in the Cruise Planners® CRM system
• Removing data for terminated franchisees and associates
• Processing associate applications
• Reviewing and approving franchisee banking information
• Verify the accuracy of franchisee data within the Cruise Planners® CRM system.
• Send weekly compliance status emails to new franchisees and franchisees coming out of suspension.
• Attend the bi-monthly franchisee STAR University training on behalf of the Compliance Department to answer compliance questions.
• Handle all franchisee phone number and address change requests.
• Perform any other tasks and projects as assigned by the Compliance Supervisor.

 The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies:

• Strong organizational skills with an advanced ability to multi-task in a team environment
• Strong technical skills with the ability to multitask between different computer applications and programs.
• Strong customer service skills and experience
• Strong interpersonal skills- the individual maintains confidentiality
• Strong ability to follow directions
• Strong oral and written communication skills

• Ability to produce business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
• Comfortable working in reports
• Advanced level proficiency with Microsoft Excel, PowerPoint, Word, SharePoint, OneDrive, and Dropbox.
• Problem solving and decision-making skills
• Self-Motivated, and Self-Directed
• Time management

Requirements:

• Associate's or Bachelor's Degree Preferred
• 3 years relevant experience

This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.