Compliance Manager (Banking) jobs in New Orleans, LA

Compliance Manager (Banking) supervises daily operations to identify and respond to suspicious activity violating current anti-money laundering (AML) regulations as defined in the US Bank Secrecy Act (BSA) or other governmental anti-terrorist financing programs. Uses oversight systems, interdiction software, and audit processes to perform daily transaction monitoring and identify suspicious activity patterns. Being a Compliance Manager (Banking) monitors activity and ensures adherence to Know your Customer (KYC) protocols and regulatory requirements for required filings and reporting. Leads investigations of suspicious activity to pursue corrective actions and ensure completion of required filings. Additionally, Compliance Manager (Banking) maintains extensive knowledge of financial regulations, risk management best practices, and changing fraudulent trends to develop and implement appropriate compliance procedures. Delivers compliance training with up-to-date regulatory information and procedures to develop and guide well-informed staff. Typically requires a bachelor's degree. May have the Certified Anti Money Laundering Specialist (CAMS) certification. Typically reports to a director. The Compliance Manager (Banking) supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Compliance Manager (Banking) typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Banking Center Manager
  • First Horizon
  • Orleans, LA FULL_TIME
  • Summary

    The Banking Center Manager manages all banking center employees and supervises day-to-day operations of the banking center while ensuring safety, operational soundness and excellent service levels. This position is also responsible for the sales culture in the banking center and the development of new and existing customers.

    Key Responsibilities Include

    • Sales-orientation with the ability to:
      • Plan, organize and motivate and lead employees in providing a sales and customer service oriented environment
      • Host weekly staff sales meetings to review sales efforts and deposit growth goals and results; lead the team to create new and innovative ways to ensure unit’s goals are achieved
    • Manages all facets of the banking center including but not limited to:
      • The safety and soundness of the banking center and of the day to day operations of the center
      • Provide training, guidance and support to teammates
      • Supervising all staff; appropriately delegates duties and tasks, training for staff on all policies and procedures
      • Underwrites and authorizes loans within company guidelines
      • Safety/security issues and compliance training
      • Creates work schedules, communicates information on a timely basis ensuring comprehension and work areas are maintained per company policy
    • Documents calls, referrals and cross selling opportunities and efforts; actively seeking, referring and retaining account relationships
    • Creates quarterly and annual reports on business unit operations verses budgetary goals for supervisor Assists subordinates in resolution of difficult and or past due accounts
    • Completes, passes and maintains an up-to-date status for all positional and company required compliance and regulatory courses by assigned due date(s)
    • Participates in special projects and assignments and performs other duties as assigned

    Leads and Builds Customer Relationships:

    • Builds personal relationships with customers by being attentive to their personal lives and interests and by relating to their personalities, preferences, emotions and financial dreams
    • Takes a conversational approach in balancing personal rapport building and qualitative and quantitative data gathering to identify customer financial priorities and objectives
    • Guides customer interactions by setting meeting agendas and leading the conversation to remain focused on maximizing time with customer to match products and services with customer needs
    • Demonstrates knowledge, confidence and enthusiasm for First Horizon products, services and specialists in all interactions with existing and prospective customers
    • Proactively cross-sells customer relationships through telephone contacts, customer referrals, networking, building relationships in the community and in reactive sales situations.
    • Obtains the customer’s preferred contact information (i.e., home or work numbers, email address) for efficient follow-up questions as needed
    • Accepts ultimate responsibility for the quality of the deal and customer relationship


    Trusted Advisor/Personal Impact:

    • Proactively and systematically educates customers about financial strategies and First Horizon products and services (e.g., Financial Planning, Deposits, Investments, Insurance, Credit, Small Business) based on customer needs
    • Communicates in an honest and straightforward manner with the customer
    • Builds customer awareness of personal experience, certifications and licensing, First Horizon support team and focus on delivering customer value
    • Attentively listens to customer questions and concerns to identify level of financial knowledge and customer priorities
    • Draws from experience, completed financial plans and specialist support to appeal to the customer’s life stage, financial knowledge level and priorities for effective customer communication
    • Delivers on customer commitments
    • Respects the confidentiality of the customer relationship


    Financial Analysis, Planning & Judgement:

    • Analyzes customer’s financial information and credit worthiness and reviews financial plan recommendations to identify customer needs and opportunities for creating customer value
    • Identifies relationship success factors while creating picture of customer, their financial relationships and needs
    • Engages customers in problem-solving and creating their own profile and financial plan
    • Partners with Financial Planning teammates to efficiently deliver a high quality financial plan to the customer


    Customer Value Delivery:

    • Manages own sales activities by setting goals, identifying targets, checking progress and maintaining efforts to sell, upsell, and cross-sell to the customer’s needs
    • Demonstrates effective presentation skills in discussing financial plan recommendations and matching First Horizon products and services to customer needs
    • Takes a positive and tactful, honest approach to discuss the customer’s financial gaps and goals outlined in the financial plan in terms of opportunities that can be supported by First Horizon products and services
    • Continuously seeks customer understanding, agreement and commitment (verbal and non-verbal) regarding the product and service recommendations and redirects approach as needed to close the sale
    • Demonstrates knowledge of First Horizon products and services and customer needs by coordinating the appropriate First Horizon specialists to build customer value with cross-selling efforts
    • Builds confidence in the customer regarding the expertise of First Horizon specialists, the value of product and service recommendations and the ability of First Horizon to help him/her achieve financial goals
    • Works to seek additional market, customer and First Horizon knowledge that supports delivering added customer value


    Banking Center Portfolio Optimization:

    • Demonstrates knowledge of the profitability of First Horizon products through consultative sales actions and results
    • Demonstrates understanding of the loyalty and profitability link by actively working to build customer value and retain profitable customer relationships
    • Uses creative problem solving in customizing products, features and combinations to deliver personalized service without sacrificing profitability
    • Reviews customer accounts, portfolio reports and market information to identify sales opportunities and drive revenue


    Team Player/Business Partner:

    • Shares and seeks information from internal business partners to leverage First Horizon specialists in servicing and cross-selling based on customer needs
    • Develops cooperative relationships with Banking Center teammates and other First Horizon team members to keep current on internal trends, policies, procedures, goals and efforts and delivery customer value
    • Actively listens to First Horizon team members’ concerns about customer issues
    • Seeks out coaches and mentors to use as a resource in helping serve and sell to customer needs
    • Serves as a coach to others by sharing lessons learned and best practices to help teammates and specialists serve and sell to customer needs

     

    Qualifications Include

    • Bachelor’s degree and two or more years high performing sales experience demonstrated though sales awards, incentives and recognition or an equivalent combination of education and experience.

    • Experience in a financial services environment is a plus.

    • Proven leadership ability, supervising two or more subordinate employees. 

    • Willingness to acquire Wealth Management licenses is strongly encouraged and may be required as indicated by market conditions and competitive environment.

    • Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. 

     

     Knowledge, Skills, Abilities and Personal Characteristics

    • Thorough knowledge of banking center operations and fundamental understanding of general bank operations;
    • Proficient understanding of the components of Financial Planning, Deposit products, Credit products, Small Business products, Investment and Insurance products (depending on certification levels), and Alternative Delivery Options
    • Ability to manage others and offer coaching and direction setting related to performance
    • Consistently meets or exceeds individual and banking center sales and customer service goals
    • Ability to disseminate information and guidelines clearly to employees and check for understanding
    • Ability to work independently and collaborate effectively as a team member
    • Strong follow-up
    • Manages complaints and problems to the satisfaction of customer’s and banking center employees
    • Awareness of financial market trends (e.g., general state of market, rates, consumer concerns)
    • Ability to identify needs and make appropriate recommendations based on customer profiles
    • Ability to effectively coach and counsel banking center employees, and to recognize the when each is required
    • Ability to turn service and problems into sales
    • Self-Motivated; Sales goal oriented
    • Excellent verbal (face-to-face and telephone) and written communication skills, interpersonal and relationship building skills
    • Excellent consultative sales and cross-selling skills
    • Financial market awareness
    • Financial analysis skills
    • Proficiency with PC based special applications

     

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision 
    • HSA with company match
    • Maternity and parental leave
    • Tuition reimbursement
    • Mentor program
    • 401(k) with 6% match
    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us
    Facebook -- facebook.com/FirstHorizonBank
    Twitter -- twitter.com/FirstHorizonBnk
    LinkedIn -- linkedin.com/company/first-horizon-bank
    Instagram -- instagram.com/first_horizon
    YouTube -- youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q

    About Us

    First Horizon Corp. (NYSE: FHN), with approximately $90 billion in assets, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. 

  • 19 Days Ago

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Banking Center Manager
  • First Horizon
  • Covington, LA FULL_TIME
  • Summary The Banking Center Manager manages all banking center employees and supervises day-to-day operations of the banking center while ensuring safety, operational soundness and excellent service le...
  • Just Posted

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Banking Center Manager
  • Red River Bank
  • Metairie, LA FULL_TIME
  • SummaryEfficiently and effectively manage all aspects of branch operations by performing the following duties personally or through subordinates.Essential Duties and Responsibilities include the follo...
  • 1 Month Ago

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Safety and Compliance Manager
  • Gaubert Oil Company
  • Thibodaux, LA FULL_TIME
  • Job Summary The Safety Manager manages safety, regulatory and compliance programs for the company. The Safety Manager has a focus on personnel safety, fire protection, emergency response, Federal Moto...
  • 1 Day Ago

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Commercial Banking Relationship Manager - Senior Director
  • Capital One
  • Orleans, LA FULL_TIME
  • Place St Charles (37701), United States of America, New Orleans, LouisianaCommercial Banking Relationship Manager - Senior DirectorAs a global leader in financial services, we believe in building firs...
  • 1 Month Ago

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Private Investigator
  • Allied Universal® Compliance and Investigations
  • Orleans, LA FULL_TIME
  • Private Investigator Overview Allied Universal® Compliance and Investigations, North America's leading expert insurance claim investigations, compliance and corporate governance company, provides rewa...
  • 21 Days Ago

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0 Compliance Manager (Banking) jobs found in New Orleans, LA area

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AVP - Commercialization & New Ventures
  • Ochsner Health
  • New Orleans, LA
  • We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
  • 3/28/2024 12:00:00 AM

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Room Attendant-4
  • Sonesta International Hotels Corporation
  • New Orleans, LA
  • Job Description Summary Sonesta ES Suites New Orleans is looking for a Room Attendant (RA). The RA works with the Housek...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) - (Temp NTE 1 Year, MBE, MBMP) 12 MONTH ROSTER (AMENDED)
  • Department Of The Treasury
  • New Orleans, LA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Fed State Local Gvmt Spec - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • New Orleans, LA
  • Duties WHAT IS THE TAX EXEMPT & GOVERNMENT ENTITIES (TE/GE) DIVISION? A description of the business units can be found a...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • New Orleans, LA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Supervisory Internal Revenue Agent (12 month roster) AMENDED
  • Department Of The Treasury
  • New Orleans, LA
  • Duties WHAT IS THE LBI - LARGE BUSINESS AND INTERNATIONAL DIVISION? A description of the business units can be found at:...
  • 3/27/2024 12:00:00 AM

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Regulatory Analyst - Sr. or Sr. Lead
  • Entergy Corp.
  • New Orleans, LA
  • Posting End Date: 03/25/2024 Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE Comp...
  • 3/27/2024 12:00:00 AM

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LPN Med Care Manager
  • Sunrise Senior Living
  • Metairie, LA
  • Overview The LPN Medication Care Manager is responsible for providing the highest degree of quality care and services by...
  • 3/12/2024 12:00:00 AM

New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Compliance Manager (Banking) jobs
$75,131 to $115,452
New Orleans, Louisiana area prices
were up 1.2% from a year ago

Compliance Manager (Banking) in Manchester, NH
Manage all compliance matters – both financial crimes and non-financial crimes –within the International Private Banking Division at the IDB Bank’s Aventura, FL branch.
December 26, 2019
Compliance Manager (Banking) in Boca Raton, FL
Banks spend tens of billions of dollars each year on regulatory compliance and ensuring that they are following all the banking guidelines.
December 20, 2019
Compliance Manager (Banking) in Fort Collins, CO
The broad range of illegal or suspicious practices in the financial industry has recently re-ignited the discussion of compliance issues.
February 06, 2020