Compliance Manager jobs in Wilmington, DE

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises and manages staff who are responsible for the Compliance department.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.
• Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.
• Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company’s Responsible Gaming program.
• Serve as liaison to the Gaming/Lottery Commission/Board (place your Gaming jurisdiction’s name here) to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised.
• Participates in preparation of annual license renewal submissions to (place your Gaming jurisdiction’s name here).
• Provides training to new and existing staff as needed.
• Work with company management and the (place Gaming jurisdiction’s name here) ensure that significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance to (place Gaming jurisdiction’s name here) regulations.
• Maintains organized set of detailed records and files to document transactions.
• Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.
• Compiles reports for (place Gaming jurisdiction’s name) and submits necessary paperwork on behalf of the property, as needed.
• Keeps property updated with latest gaming rules and regulation requirements.  Ensures property always complies.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.  
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.\
• Maintains strict confidentiality in all departmental and company matters.

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QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Casino experience required.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B.A. /B.S.) in Business or related field from four-year college or university; two or more years’ experience in compliance or governmental affairs; or equivalent combination of education and experience. Must be proficient in Microsoft applications (World, Excel, and Outlook). Must have thorough knowledge of Casino Operations software and equipment.

LANGUAGE SKILLS:

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Must have excellent organization and communication skills. Must possess excellent oral and written communication skills.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.Must obtain a First Aid/AED certification.  Must successfully complete C.A.R.E or TIPS training.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

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We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer

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