Computer Equipment Repairer jobs in Santa Fe, NM

The New Mexico House Of Representatives in Santa Fe, NM is looking for computer technicians to join our incredibly strong team servicing the legislative staff for the 56th Legislature's First Regular Session. Our ideal candidate is self-driven, punctual, and hard-working.

Dates of employment: Early January 2024 to Mid-February 2024

Basic duties will include:

• preparation of documentation, inventory control, procedures and designs for systems and equipment; install, configure computer systems and networks, and provide specialist technical advice;

• monitor performance, investigate and remedy failures in computer and software systems and networks; • analyze, develop and implement IT security measures; and

• participate in the management and development of IT systems and improve the various components of computer systems and the project processes as applicable. Technical Requirements This position reports to the Chief Clerk of the House of Representatives but is still expected to act with a high degree of independence such as work priorities, problem assessment and resolution, and troubleshooting and resolving critical system downtime. Independently prioritize multiple customer service requests based on workflow and department priorities. Technical duties include:

• configuration, test, install and maintain databases and associated software for server and client (including upgrades, patches, tools);

• respond to multiple customer service requests; 

• maintain and troubleshoot PCs, tablets, printers and other/based on workflow and department peripherals priorities;

• implement database security layers (i.e., user rights/ access); • assist with updating web site as directed by webmaster or Chief Clerk of the House of Representatives;

• research, scale and propose server/client solutions;

• monitor server performance, troubleshoot and resolve problems;

• assist and implement server security (i.e. intrusion detection/prevention, firewall, user rights/ access);

• perform backup and recovery to include applications, databases, systems, and desktops only under direct supervision;

• produce and maintain documentation;

• vendor and license management;

• documentation of problem and resolution;

• provide user support for certain, specific applications;

• configure and install new desktop hardware and software

• generate reports and maintain inventory system; and

• operate the electronic voting system on the House floor. 

Conditions of Employment

Ability to work long hours during the legislative session, ability to work under stress, ability to lift up to 50 pounds, must be able to work with diverse personalities, assist additional IT staff in the House during the legislative session.

Minimum Qualifications

• knowledge of computer hardware and software, including applications and programming;

• customer and Personal Service: Knowledge of principles and processes for providing customer and personal services;

• perform typical help desk functions i.e. smart phone support, computer imaging;

• diagnose computer problems and provide both training and a solution; diagnose local and network printers and repair;

• configure and install printers;

• basic system administration i.e. changing passwords, creating user accounts, network mapping, setting up user rights, creating user folders and maintaining login scripts;

• basic client and server exchange administration

• assist with network issues, endpoint security issues, setting up and maintaining Microsoft windows operating systems; and

• must be able to support and train users using a virtual desktop environment. Bachelor’s Degree in computer science or MIS discipline or two (2) years of experience in multiple areas of computer support services. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience. Preferably A certified. Additional IT certifications a plus.

Application can be found by following the link below.

https://www.nmlegis.gov/Publications/Employment/2024 Employee Application.pdf