Computer Operations Manager jobs in Fort Myers, FL

Computer Operations Manager is responsible for the efficient and effective management of an organization's computer operations. Implements department policies and procedures to effectively operate and maintain computer systems and peripherals. Being a Computer Operations Manager manages the operation of information system equipment including scheduling workflow, maintenance, and capacity plans. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Additionally, Computer Operations Manager researches and evaluates potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. Requires a bachelor's degree. Typically reports to a director. The Computer Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Computer Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

E
Service Manager
  • Entech Computer Services LLC
  • Springs, FL FULL_TIME
  • Description

    Full-Time

    Exempt


    Why Entech?

    Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team!

    With 25 years of enabling people to do what matters, Entech has developed a culture where we do what is right, we win as a team, and we build and value great relationships with our employees, clients, and the community. Being part of Entech means you become part of our family where we strive to provide you opportunities for growth, fun environments, team building, and of course, technology. With multiple offices throughout Southwest Florida in Fort Myers, Naples, and Bradenton, we invite you to become part of our tradition of doing what matters and look forward to your application! 


    Position Summary

    The Service Manager is responsible for leading teams in delivering unparalleled customer service using our core values as guiding principles. Responsible for building, cultivating, and maintaining client relationships by exceeding Entech’s customer service standards. 


    Essential Duties and Responsibilities

    • Managing the Service Desk Team: You will be responsible for managing a team of service desk technicians and ensuring that they are properly trained, coached, and mentored. You will be responsible for hiring and evaluating staff and ensuring that they have the necessary skills and knowledge to provide excellent technical support and customer service.
    • Ensuring High-Quality Service Delivery: You will be responsible for monitoring service delivery and ensuring that client needs are met in a timely and efficient manner. You will be responsible for identifying areas for improvement and implementing changes to improve service delivery.
    • Reporting and Analysis: You will be responsible for producing reports and analysis of service desk performance, identifying trends, and making recommendations for improvements including; SLA Compliance, Client Satisfaction, Service Department Contribution (W2 multiple), Agreement Efficiency and Billable Non-Recurring Revenue Labor Hours.
    • Incident and Problem Management: You will be responsible for managing the incident and problem management process, ensuring that issues are properly logged, investigated, and resolved in a timely and efficient manner.
    • Perform regular scheduled 1 on 1’s and reviews for assigned direct reports.
    • Build and maintain engineer growth plan to ensure proper staffing and specialties.
    • Review and approve timecards for direct reports.
    • Ensure appropriate training initiatives are in place to assist the organization in meeting its technical and vendor goals.
    • Adheres to Entech's HIPAA and information security policies.
    • All other duties as assigned.

    Required Skills and Abilities

    • Strong leadership and management skills with ability to motivate staff.
    • Understanding a profit & loss statement, balance sheet, and any other similar financial modeling tools.
    • Ability to maintain budgets.
    • Strong customer service skills with demonstrated success managing and interacting with clients.
    • Excellent verbal and written communication skills and the ability to interact effectively at all levels of management
    • Thorough understanding of company policies and practices.
    • Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
    • Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English. 
    • Ability to perform advanced math computations.  
    • Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.  
    • Ability to maintain composure and handle stressful situations.
    • Detailed Oriented with the ability to multitask and prioritize assigned projects. 
    • Strong organizational and presentation skills.
    • Skill in planning and preparing written communications.
    • Ability to multi-task and adapt to changes quickly.
    • Proficient in Microsoft Office environment (Outlook, Word, and Excel)

    Education and Experience

    • Bachelor’s Degree and minimum of 2 years in management or 5 years equivalent work experience.
    • Two to three years working in a Technical Support/Service Desk environment preferred.

    Certifications and Licenses

    • CompTIA Security  
    • ITIL Foundations
    • CompTIA Project

      

    Benefits:
    Free Medical Insurance
    Additional Employer Paid Medical Options
    Fully Vested 401(k) Match
    Flexible Time Off (an unlimited amount of paid time off days)
    Free $10,000 Life Insurance Policy
    Six Paid Holidays – PLUS Black Friday!
    Flexible Schedule Options
    Fun Employee Events – Yearly Culture Building Events
     

    Options available for dental, vision, accident, hospital, short term disability, long term disability, and additional life insurance. 

    Requirements

    Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

    This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

  • 8 Days Ago

E
Client Account Manager
  • Entech Computer Services LLC
  • Fort Myers, FL FULL_TIME
  • DescriptionFull-TimeExemptWhy Entech?Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team!With 25 years of enabling people to do what ...
  • 25 Days Ago

H
Operations Manager
  • Hertz Local Edition
  • Fort Myers, FL FULL_TIME
  • Bloom into a new career with Hertz! Hertz, an industry leader is seeking high-charged, high-energy, team driven individuals to work as Operations Manager. As Operations Manager, you will have the oppo...
  • 24 Days Ago

B
Operations Manager
  • Berman Physical Therapy
  • Naples, FL FULL_TIME
  • Job Description Operations Manager Wanted! We are a rapidly growing Physical Therapy business located in Naples, FLWe help people aged 50 be more active, healthy, and mobile - FREE of pain meds...Even...
  • 24 Days Ago

P
Operations Manager
  • POOLCORP
  • Fort Myers, FL FULL_TIME
  • Looking to work for the best in the industry?Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 420 Sales Centers in 13 countries and a team with more...
  • Just Posted

F
Operations Manager
  • First Watch
  • Cape Coral, FL FULL_TIME
  • Operations Manager - Job Description I. Job Summary The Operations Manager is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their...
  • 1 Day Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Computer Operations Manager jobs found in Fort Myers, FL area

T
Sr. Business Systems Analyst (FICO)
  • TSR Consulting Services, Inc.
  • Naples, FL
  • Our client, a leading medical devices company is hiring a Sr. Business Systems Analyst (FICO) on a fully time basis. Wor...
  • 3/29/2024 12:00:00 AM

S
DevOps System Administrator
  • Spigot, Inc.
  • Fort Myers, FL
  • Spigot is a global multi-platform application development company. We focus on building highly effective digital offerin...
  • 3/28/2024 12:00:00 AM

I
Technical Support Specialist
  • Infojini Inc
  • North Fort Myers, FL
  • Position Title- Customer service representative. Location- Cape Coral, Fl 33903 Duration- 4+ month contract Pay- $20/hr ...
  • 3/28/2024 12:00:00 AM

D
Internal Revenue Agent (Compliance Automation Specialist - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Fort Myers, FL
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/28/2024 12:00:00 AM

I
Application Support Analyst
  • IBS Software
  • Naples, FL
  • IBS Software is a fast-growing global software company with 4,000 employees and a 26-year track record of innovation for...
  • 3/28/2024 12:00:00 AM

I
Technical Writer
  • Interop Technologies
  • Fort Myers, FL
  • Job Description Job Description Interop is looking for an experienced Technical Writer to author and maintain various ty...
  • 3/27/2024 12:00:00 AM

I
Sr NOC Engineer
  • Interop Technologies
  • Fort Myers, FL
  • Job Description Job Description PRIMARY RESPONSIBILITIES (include but not limited to): Troubleshoot and manage configura...
  • 3/27/2024 12:00:00 AM

D
Business Intelligence Analyst
  • Discovery Senior Living
  • Bonita Springs, FL
  • About Discovery Senior Living Discovery Senior Living ranks prominently among the 5 largest senior housing providers in ...
  • 3/25/2024 12:00:00 AM

Fort Myers or Ft. Myers, is the county seat and commercial center of Lee County, Florida, United States. It has grown rapidly in recent years. As of the 2010 census, the city population was 62,298 and in 2017 was estimated at 79,943. Fort Myers is a gateway to the Southwest Florida region and a major tourist destination within Florida. The winter estates of Thomas Edison ("Seminole Lodge") and Henry Ford ("The Mangoes") are major attractions. The city is named after Colonel Abraham Myers....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Computer Operations Manager jobs
$122,804 to $167,911
Fort Myers, Florida area prices
were up 1.5% from a year ago

Computer Operations Manager in Birmingham, AL
A computer operator is in charge of all hardware systems that support a computer network.
November 28, 2019
Computer Operations Manager in Harrisburg, PA
To keep a network of computers operating efficiently, a computer operator commonly performs regular checks on all connections.
February 14, 2020
Computer Operations Manager in Wichita Falls, TX
Personal computing applications including MS Word,MS Excel, Accounting software and others; Apple Macintosh and Windows/DOS operating systems; modern computer techniques, methodologies  and practices) of the processing requirements and handling the system efficiently and giving others commands for all application software systems.
January 13, 2020