Computer Operations Manager jobs in Lancaster, PA

JOB SUMMARY

This is professional work of a technical nature for the Administrative Component of Lancaster County BH/DS. The primary duties include the management and oversight of IT Support, Electronic and Office Equipment and Agency Software, Applications and Databases. This is a high level position which ensures the smooth functioning of IT and electronic applications and processes.

REPORTING RELATIONSHIPS

This is a highly responsible position requiring a high level of initiative and independent action, and requires the sharing of information and recommendations with the Chief of Administration. Work is assigned to this position via both oral and written instructions. Employee is expected to work independently on routine tasks with regularly scheduled supervisory review by the Chief of Administration. Staff development, training, and growth is highly encouraged and supported.

ESSENTIAL JOB FUNCTIONS

Management of IT Support

1) Responding to inquiries and requests for assistance with IT related issues.

2) Provide advice and IT support to problem-solve and/or resolve computer, user, or system-related issues.

3) Assess if County IT assistance is needed and submit work orders to County IT helpdesk and monitor for satisfactory

resolution.

4) Act as the point person for BHDS with County IT to ensure issues are resolved.

5) Deploy and setup computer equipment for BHDS staff.

6) Troubleshoot conference room equipment and/or work with third-party vendor to resolve issues as needed.

7) Analyze quarterly IT invoice and compare against BHDS data for accuracy or discrepancies and report to Chief of

Administration.

8) Participate in monthly meeting with IT liaison and Chief of Administration.

9) Point person for any major equipment deployment.

10) Serves as primary Agency Information Security Officer.

Manage Electronic and Office Equipment

1) Manage agency's inventory of computer equipment, office equipment, and cellular devices.

a. Monitor and coordinate inventory activities, prepare orders for inventory, and maintain information in designated

spreadsheets.

b. Reconcile invoices and payments against equipment and supplies received.

c. Coordinate deletion or transfer of various inventoried items.

d. Prepare purchase orders and work with IT to obtain price quotes from vendors.

e. Perform inventory of supplies on hand, as required.

2) Distribute new devices as needed.

a. Maintain documentation of staff equipment assignment.

b. Manage process for any damage, lost or stolen equipment.

3) Provide training for staff on use of electronic equipment.

a. Review cell phone set-ups with staff who receive county-issued cell phones.

b. Create and provide training documents for staff.

4) Review and analyze Cell phone usage.

a. Notify Deputy Directors of anything unusual.

b. Work closely with Purchasing Department when discrepancies are noted and to ensure agency is purchasing the

best/most cost-effective service plan.

5) Coordinate the purchase of equipment, software, furniture, etc. as requested by Senior Management staff.

Manage Agency Software, Applications and Databases

1) Manage the security of the agency electronic health record, currently known as CARES, and the accompanying web portal. This includes activating and deactivating users, troubleshooting accessibility to CARES, managing roles and user security access, HIPAA compliance in CARES and supporting all BHDS components with new enhancements and problem-solving issues.

2) Manages Document Fill-in in Cares and other applications.

3) Assist in data reporting for any local, state and/or Federal reporting requirements through the CARES reporting tool, canned reports, and other data sources. Will manage data sources as necessary. Will provide ad hoc reports upon request from the departments.

OTHER SPECIFIC TASKS OR DUTIES

Performs all other duties as assigned.

Provides own transportation to work related meetings.

MINIMUM QUALIFICATIONS

One (1) year of technical experience providing information technology user support services in a variety of areas to include: applications development and business process analysis and network and desktop PC support services; and an Associate Degree in Computer Science; Management, Computer or Business Information Systems; Microcomputer Technology, Information Technology, Desktop Technology or closely related field; or

Three (3) years of technical experience providing information technology user support services in a variety of areas to include: applications development and business process analysis and network and desktop PC support; or

Any equivalent combination of experience and training that includes 18 credits in Computer Science; Management, Computer or Business Information Systems or a closely related field. Equivalent clock hours in Computer Science; Management, Computer or Business Information Systems may be substituted for the required credits.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of developments and practices in information technology and methodologies in applications and systems analysis and development.

Knowledge of information technology and systems analysis principles and techniques.

Knowledge of administrative principles and practices applicable to information technology development and support.

Knowledge of the concepts, characteristics, and capabilities of information technology.

Knowledge of the component parts of desktop PC's including system boards, hard and floppy disk drives, operating systems, expansion boards, and video display terminals, and their associated functionality.

Knowledge of the basic concepts of networking.

Knowledge of the process of configuring desktop PC's and peripheral hardware.

Knowledge of the process of installing and configuring software on desktop PC's and peripheral hardware.

Knowledge of system fundamentals, memory management, power supplies, and troubleshooting techniques.

Knowledge of desktop computer operating systems.

Knowledge of industry standard software application programs such as word processing, spreadsheet, e-mail, and database, and their use and functionality.

Knowledge of computer programming techniques.

Knowledge in the use and interpretation of diagnostic utility programs used in troubleshooting problems.

Skill in the use of inductive and deductive reasoning.

Ability to analyze and translate management and business process objectives and procedures into information technology solutions to meet user and business requirements.

Ability to conduct presentations and information technology training.

Ability to install and configure PC's and peripheral hardware.

Ability to install and configure software on PC's and peripheral hardware.

Ability to elicit information from employees in order to diagnose and troubleshoot problems associated with information technology hardware and software.

Ability to provide assistance and support to employees in the use of software application programs and hardware devices.

Ability to utilize diagnostic utility programs in troubleshooting hardware and software problems.

Ability to prepare, organize, and present factual information to employees.

Ability to read, comprehend and interpret technical manuals and procedures.

Ability to grasp and learn new concepts in the information technology field.

Ability to learn the federal and state regulatory agencies, laws, rules, and regulations pertaining to information technology.

Ability to conduct research in order to discover answers to problems that have not been previously documented.

Ability to communicate effectively, orally and in writing.

Ability to establish and maintain effective working relationships with the user community.

Ability to travel to points away from the established work location to carry out the responsibilities of the position.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must pass pre-employment drug screening test.
• Must have acceptable background check that includes FBI Clearance, PA State Police criminal history and ChildLine clearances. Clearances are required prior to the start of employment and may not be more than one year old at time of employment.
• A valid driver’s license and acceptable driving history in accordance with County policy.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Must be able to work in a busy and open environment.
• Must be able to routinely provide own transportation to and from meetings, between BH/DS locations, and other job-related appointments in a timely manner and be able to access those locations with reasonable accommodations.