Computer Operations Manager is responsible for the efficient and effective management of an organization's computer operations. Implements department policies and procedures to effectively operate and maintain computer systems and peripherals. Being a Computer Operations Manager manages the operation of information system equipment including scheduling workflow, maintenance, and capacity plans. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Additionally, Computer Operations Manager researches and evaluates potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. Requires a bachelor's degree. Typically reports to a director. The Computer Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Computer Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are International City Plumbers, a family-owned and operated full-service plumbing company located in Long Beach, California. With over 20 years of experience in premier plumbing, we provide exceptional customer service and we are always committed to providing the highest quality of workmanship to our clients.
Position Overview:
We are seeking a motivated and professional Operations Manager to support our commercial plumbing business operations. This is a full-time exempt position working on-site out of our Long Beach office. This person will play a pivotal role in overseeing our administrative business tasks and supporting the field operations team. They will also collaborate closely with dispatch and the Director of Field Operations to ensure every technician is set up for success on every job.
Responsibilities:
● Manage incoming work orders and determine priorities for the field operations team
● Communicate business needs and requests directly with field technicians
● Maintain client relations including first point of contact answering incoming phones calls
and service emails to support dispatch
● Communicate with internal team members on work orders, purchase orders, and
customer relations for overall company efficiency
● Provide administrative support for Director of Field Operations
● Assist in originating estimates and proposals
● Communicating estimate updates directly to field operations team
● Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
● Review documents with attention to detail, ensuring compliance with building codes and
standards
● Coordinate with various teams and executives to achieve project objectives and deadlines
Candidate Requirements:
● High school diploma or equivalent required
● Previous experience in plumbing or construction highly preferred
● Ability to handle multiple projects simultaneously and work under pressure
● Strong time management and organizational skills
● Experience fielding a large phone call volume
● Professional, presentable and clear
● Excellent communication skills (written & verbal)
● Skilled trouble shooter with ability to resolve emerging problems
Physical Requirements:
● Exerting up to 15 pounds of force occasionally to lift, carry, push, pull or otherwise move
objects.
● Work is performed in an office environment and requires the ability to operate standard
office equipment and keyboards. Must have the ability to walk short distances, and/or
drive a vehicle to deliver and pick up materials.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Job Type: Full-time
Pay: $65,000.00 - $95,000.00 per year
Benefits:
Schedule:
Ability to Commute:
Work Location: In person
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