Computer Operations Shift Supervisor supervises and monitors the computer operations of one or more shifts. Leads the operating and monitoring of computer equipment and delegates workflow as necessary. Being a Computer Operations Shift Supervisor uses established procedures to perform routine tasks to maintain computer equipment and its peripherals. Observes peripheral equipment and error messages displayed on the monitor of the terminal to identify faulty output or machine stoppage. Additionally, Computer Operations Shift Supervisor may require an associate degree in a related area. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Career Opportunity
Job Title: Computer Operations Specialist
Department: Information Systems
Site: Brooks Memorial Hospital
Shift: Days
Hours per week: 40
Job Summary:
The Computer Operations Specialist is responsible for the day to day customer support, monitoring, troubleshooting, and configuration related to end user technology needs. The Computer Operations Specialist works directly with our customers to provide support for incidents and requests that may arise while utilizing the information technologies of the health system. Some of the technologies directly supported by the Computer Operations Specialist include; Desktops, Laptops, Tablets, Thin Clients, Printers and MFD devices, peripherals such as scanners, as well as productivity applications such as Microsoft Office as well as many business healthcare applications.
The Computer Operations Specialist is a member of the overall IT team across the health systems we manage. As part of the IT team, end user support is critical to the success of the business. The Computer Operations Specialist will assist with the first-tier support for our end users, it is expected that this position will work very closely with the second-tier technicians along with the applications, security, and administrator positions to ensure long term solutions are developed and implemented from an end user day to day support perspective.
Education /
Licensure/Certification
Requirements:
Required: Associate degree in Information Technology, Computer Science or related field, or equivalent training/experience/years of related service. A valid Driver’s license. Experience/Education in supporting computer hardware and software.
Preferred: IT specific certificate in related field such as A , Network , CCT, MTA/MCSA, ITIL, etc. Experience in a customer support center environment is desired. Experience in A3 Lean and Processes Improvement.
Job Type: Full-time
Pay: $15.00 - $24.00 per hour
Schedule:
Experience:
Work Location: In person
Clear All
0 Computer Operations Shift Supervisor jobs found in Jamestown, NY area