Computer Operations Shift Supervisor supervises and monitors the computer operations of one or more shifts. Leads the operating and monitoring of computer equipment and delegates workflow as necessary. Being a Computer Operations Shift Supervisor uses established procedures to perform routine tasks to maintain computer equipment and its peripherals. Observes peripheral equipment and error messages displayed on the monitor of the terminal to identify faulty output or machine stoppage. Additionally, Computer Operations Shift Supervisor may require an associate degree in a related area. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
CONTRA COSTA COUNTY
CONCORD, CA
POSITION: EXEMPT - OPERATIONS FIELD SUPERVISOR
We're hiring an Operations Field Supervisor to manage and support the day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide direction and oversight to EMT's, Paramedics and other operational support staff as necessary.
* Maintain familiarity with and provide interpretation of operational policies and procedures.
* Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
* Assess daily equipment, supply and vehicle needs. Coordinate service as necessary in conjunction with the Materials Management Department.
* Ensure ticket-work is 100% reconciled daily in conjunction with the ticket-work staff.
* Ensure 100% of operational response exceptions are brought to closure with appropriate action.
* Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
* Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
* Share on-call Coordinator duties as required.
* Maintain punctual and regular attendance.
* Adhere to all company policies and procedures.
MINIMUM QUALIFICATIONS:
Education/Licensing/Certifications
Experience:
Why Choose GMR? (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination
Company Benefits: Check out our careers site page to learn more about our benefit options.
Salary Range: $115,000-125,000 DOE (This rate applies to a 8 hour shift and average 40.)
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