Computer Operations Supervisor jobs in Orlando, FL

NOT OPEN FOR C2C

Location: Ocoee, FL (onsite, day one)

LOCALS ONLY-Relocations for this role will not be accepted.

• Mandatory Qualifications:
• Availability to work 100% at the Client’s site in Ocoee, FL (required);
• IT work experience in computer operations with exposure to multi-platform Environments (5 years);
• Experience in leading teams and projects (1 year);
• Experience in customer service and quality assurance (2 years);
• Experience using a ticketing system that manages support requests and monitoring Trends;
• Troubleshooting experience with hardware and software issues;

Preferred:

• IT Enterprise experience;
• Government experience

Responsibilities include but are not limited to the following:

• Manage the day-to-day activities of their team, including prioritizing support, delegating work,

monitoring, and reporting trends, including security incident awareness, and ensuring efficient

service delivery by leveraging the IT support specialists;

• Serve as a high-level resource for their team and the main escalation point for customer service related issues;
• Assists with the monitoring and tracking of inventory for the Information Technology cost center;
• Work closely with the IT leadership to identify areas for improvement in the processes, and

workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service

quality;

• Monitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members;
• Collaborate with other IT departments to ensure that all service tickets are resolved and

responded to promptly for the specified unit;

• Performs Quality Assurance on customer incidents onsite or at remote sites, by ensuring that

Service Level Agreements are met;

• Ability to lift up to 30 pounds

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Application Question(s):

• This role is NOT open for C2C. please confirm below that you are seeking a full time W2 position to be considered for this role (this questions MUST be answered to be considered for this role).
• Please confirm that you are ok with the annual salary of $65,000-$75,000 per year (Depending on Experience). THIS QUESTION MUST BE ANSWERED IN ORDER TO PROCEED WITH YOUR PROFILE.
• This role is located onsite, day one in Ocoee, FL. This role is ONLY open for locals. Please confirm that you are ALREADY living within this area as relocations are NOT accepted. THIS QUESTION MUST BE ANSWERED IN ORDER TO PROCEED WITH YOUR PROFILE.
• How many years of experience do you have with IT work experience in computer operations with exposure to multi-platform Environments (5 years)

Education:

• Bachelor's (Required)

Experience:

• Customer Service/ Quality Assurance: 2 years (Required)
• Leading Teams and Projects: 1 year (Required)
• using a ticketing system: 2 years (Required)
• IT work experience/ multi platform environments: 5 years (Required)
• manage support requests/monitoring Trends: 1 year (Required)
• IT Enterprise and Government Exposure: 2 years (Required)

Work Location: In person