Computer Operator jobs in Baltimore, MD

A Computer Operator is a role in IT which oversees the running of computer systems, ensuring that the machines, and computers are running properly. The job of a Computer Operator as defined by the United States Bureau of Labor Statistics is to "monitor and control ... and respond to ... enter commands ... set controls on computer and peripheral devices. This Excludes Data Entry."...

Source: Wikipedia (as of 09/06/2019). Read more from Wikipedia

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Computer Operator
  • Leidos Inc
  • Baltimore, MD FULL_TIME
  • Description

    The Government Health and Safety Operation is currently hiring a Computer Operator.

    The Computer Operator will effectively and accurately respond to or properly route IT inquiries and escalations for The Centers for Medicaid and Medicare Services Marketplace Service Desk. The Computer Operator must provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations. Computer Operators will utilize a Knowledge Base to locate scripted answers and to thoroughly document information into the database. Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges. Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals. Position requires shift flexibility to support a 12x5 day operation with expanded weekend operations September 1 - November 15.

    The Computer Operator will provide account access support, such aspassword resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT. Log user inquiries in Service Now and assign to the right groups internallybefore assigning to Tier 2 support. Support triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors. Provide general policy information supplied by the business owners and Tier 2 systems. Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.

    Required Qualifications:

    • HSDegree and 1 years of experience

    • 1 years of customer service experience using multiple systems to identify solutions for the customer and the ability to manage multiple systems, tabs and issues at one time.

    • Experience with follow up and closure for customer. Experience with thorough documentation of contact.

    • Proven excellent customer service skills.

    • Excellent verbal and written communications.

    • Must have strong focus, dedication to research and resolve issues.

    • Excellent knowledge of computers and Microsoft systems, 40 wpm typing

    • Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructers.
      * Provide general policy information supplied by the business owners and Tier 2 systems Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams.

    • Receptive to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function.

    Desired Skills:

    • High volume IT Support experience

    • Strong communication skills and multi-tasking skills

    • Strong verbal customer service skills

    • Strong IT knowledge

    • Must be available to work nights, holidays and weekends

    • All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior to be considered.

    The Hourly rate for this position is 17.86/hr

    Original Posting Date:2024-03-14

    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Pay Range:Pay Range $31,850.00 - $57,575.00

    The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    #Remote

     

  • 2 Days Ago

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Computer-Aided Design (CAD) Operator
  • Benfield Electric Co.
  • Aberdeen, MD FULL_TIME
  • ** Entry Level to Mid Level Job Duties - Interpreting project briefs and meeting with clients, engineers, and architects to ensureall blueprints and technical drawings are completed to specifications....
  • 19 Days Ago

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COMPUTER OPERATOR II (Information Technology Division)
  • State of Maryland
  • Annapolis, MD FULL_TIME
  • Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position...
  • Just Posted

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Mechanical AutoCAD (Computer Aided Design) Operator
  • EMCOR Group, Inc.
  • Baltimore, MD FULL_TIME
  • Description Job Title: Mechanical AutoCAD (Computer Aided Design) Operator Location: Baltimore, Maryland 21227 Reports to: Virtual Design Manager FLSA Status: Full-Time / Non-Exempt Work Shift: 7:00 a...
  • 1 Month Ago

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Owner operator
  • NAATC - Car Hauler Owner Operator
  • Columbia, MD FULL_TIME
  • NAATC is now seeking Owner Operator Car Haulers Now Seeking Experienced CDL-A Owner Operator Car Haulers! Gross $300,000 Yearly - Union Insurance and Pension Benefits Owner Operator Incentives : Gross...
  • 1 Day Ago

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CDL-A Owner Operator - Gross $300,000+/Year + Excellent Benefits
  • NAATC - Car Hauler Owner Operator
  • Gwynn Oak, MD FULL_TIME
  • Job Description NAATC is Now Seeking Experienced* CDL-A Owner Operator Car Haulers! nGross $300,000 Yearly - Union Insurance and Pension Benefits n(*1 year of experience required) Owner Operator Incen...
  • 21 Days Ago

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0 Computer Operator jobs found in Baltimore, MD area

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System Administrator, Senior
  • ManTech
  • Laurel, MD
  • Secure our Nation, Ignite your Future Join a new and exciting opportunity to protect national security and provide premi...
  • 3/19/2024 12:00:00 AM

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Data Center Manager (DoD)
  • Pivot Path Solutions
  • Washington, DC
  • Based in Washington D.C. Metro area, Pivot Path Solutions, LLC is a government contracting and management consulting fir...
  • 3/18/2024 12:00:00 AM

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System Administrator, Senior
  • ManTech
  • Laurel, MD
  • Secure our Nation, Ignite your Future Join a new and exciting opportunity to protect national security and provide premi...
  • 3/18/2024 12:00:00 AM

M
System Administrator, Senior
  • ManTech
  • Laurel, MD
  • Secure our Nation, Ignite your Future Join a new and exciting opportunity to protect national security and provide premi...
  • 3/18/2024 12:00:00 AM

M
System Administrator
  • ManTech
  • Linthicum Heights, MD
  • Secure our Nation, Ignite your Future Join a new and exciting opportunity to protect national security and provide premi...
  • 3/17/2024 12:00:00 AM

M
System Administrator
  • ManTech
  • Annapolis Junction, MD
  • Secure our Nation, Ignite your Future Join a new and exciting opportunity to protect national security and provide premi...
  • 3/17/2024 12:00:00 AM

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Laundry Worker>
  • Healthcare Services Group
  • Gambrills, MD
  • Healthcare Services Group - JobID: 584094 [Laundry Attendant / Cleaner] As a Laundry Worker at Healthcare Services Group...
  • 3/15/2024 12:00:00 AM

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Laundry Worker>
  • Healthcare Services Group
  • District Heights, MD
  • Healthcare Services Group - JobID: 584388 [Laundry Attendant / Cleaner] As a Laundry Worker at Healthcare Services Group...
  • 3/15/2024 12:00:00 AM

Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Maryland as an independent city in 1729. With a population of 611,648 in 2017, Baltimore is the largest such independent city in the United States. As of 2017[update], the population of the Baltimore metropolitan area was estimated to be just under 2.808 million, making it the 20th largest metropolitan area in the country. Baltimore is located about 40 miles (60 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Computer Operator jobs
$31,302 to $41,372
Baltimore, Maryland area prices
were up 1.5% from a year ago

Computer Operator
Assist business units, iSeries Administration, Application Support and Programming Support with testing of application processes.
September 24, 2022
Communicate with operators from previous and following shifts about procedure status and priority, printer performance, and other operational issues.
October 19, 2022
Create incidents and trouble tickets in various ticketing tools and keep them updated until resolution and/or until it is handed off to another team.
November 11, 2022
Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
February 19, 2023
Monitor and execute adhoc batch processing on 400 OS platform using the native AS400 command line and customer created screens, or via the IBM Job Scheduler, the Advanced IBM Job Scheduler and ROBOT scheduling tools.
February 20, 2023
Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.
March 04, 2023
Enter commands as appropriate to computer systems for such duties as restarting or cancelling job processes, resetting passwords, or terminating user sessions.
March 05, 2023
Support the integration of additional data types and parameters to accurately represent and display aircraft, vehicles, targets, weapons, structures, ships, threats and other air/land/sea/subsurface/space entities required to support combat training operations.
March 11, 2023
Requires three (3) years of experience in operating computers and computer peripheral equipment.
March 24, 2023
Provide technical support for computers, servers and networks, to include technical support to end-user notifications of systems outages or problems on computers systems, VOIP phones, networks, wide area connectivity, software applications, peripherals, and scanners.
April 29, 2023