Computer Operator jobs in Irving, TX

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Jack Henry has an opportunity available for a technically minded, motivated, and dedicated individual to join our team of Computer Operators. Our Operators work with complex application and processes and are attentive, organized, and follow established procedures and guides.  Operators are responsible for monitoring and alerting hosted Symitar client core processing. This position plays an integral part in keeping our Financial Institution clients up and running to serve their members.  Operators are a part of a of a 24/7 operation staff that monitors Financial Institution scheduled jobs and file exchanges. This position will also support and correct job failures and associated configurations under the guidance of supervisors and senior job automation specialists. This position can be worked remotely from anywhere in the United States.  

What you'll be responsible for: 

• Monitors application consoles and other online systems. 
• Respond to job anomalies and failures with appropriate actions and escalations.
• Maintains operational records, checklists, and procedures to ensure accuracy and completion of functions.
• Participates in disaster recovery planning, testing and execution.
• Completes the shift turnovers documents for the next shift and reviews the shift turnover reports from the previous shift.
• Follows established operational guidelines, procedures, policies to ensure integrity or client jobs processing. 
• Follows established guidelines, procedures, policies to ensure the security of data and computer systems. 
• Provides support to customers and internal users in a professional and courteous manner.
• Contacts the Operations Supervisor for assistance as needed.
• Provide mentoring, coaching and assist less experienced peers.

• Provides comprehensive technical support of automated job failures. 
• Diagnose, troubleshoot, and collect data to identify root cause of job failures.
• Works closely with internal resources to resolve level-one technical job failures.
• Execute AIX commands for system navigation in correlation to job failure resolution.
• Understands the Business Process Lifecycle from implementation to monitoring to continuous improvement of job automation processes.
• Contribute to and maintain documentation related to operator processes and procedures.

What you'll need to have: 

• Minimum 18 months of experience doing IT, Application Support or Technical Analysis.
• Must be available to modify work schedule to cover as needed. The scheduled shift will be 4- 10-hour days, Friday Saturday, Sunday, and Monday 6:00 pm -5:00 am Central. This will include holidays.

What would be nice for you to have: 

• Associate or bachelor’s degree preferred.
• Data processing or IT experience at a credit union or financial institution.
• Excellent customer relations and service skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Strong leadership skills.
• Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Able to assist in creating process and procedure documentation.
• Experience with FTP processes and applications.

• Experience working directly with customers face-to-face or over the phone.
• Experience using Microsoft Office to monitor alerts and communications from systems and to correspond with teams and operators as needed.
• Experience with the Symitar Core System and/or OpCon.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.