Summary:
The Concierge is first and foremost responsible for guest relations and satisfaction. He/She will assist guests with catering orders and event planning, and coordinate all aspects of orders with the correct department and department staff. He/She will maintain communication and good relationships with existing clients while continuously seeking out new clients.
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
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Understanding and knowledge of all catering items from catering brochure in addition to platters not included in brochure such as items from seafood, bakery and sushi
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Knowledge of amounts to order in correlation with the number of guests in catered party
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Knowledge of how to pair foods that complement each other
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Responsible for placing orders with each corresponding department that has been ordered by guest; copies are kept of all catering orders placed to ensure consistency of order, price structure, pick up times, and special requests
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Follow through with all catering orders, pulling daily orders first thing in the morning and double checking with catering staff that all orders are on the board for the day
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Responsible along with the catering staff go over each order to ensure that any special orders or requests are noted; he/she also ensures that each order is ready on time for guest pick up
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In addition to food orders, concierge will tie in all aspects of the store including Floral, Bakery, Wine and Dish, for the guest's total party planning needs
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Establish outside sources for party set-up and serving staff to provide our guests with full service catering
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Coordinate with management planning and ordering for donation events; contact organization to discuss needs and plan event to stay within company's budget; follow up with payment reimbursement to participating departments; keep track of the cost of all donation events to report to the Store Director
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Perform other duties as requested or required by upper management
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Key Responsibilities:
Must be 18 years of age or older
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Food, kitchen, or catering service background
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Culinary, Event Planning, or Hospitality degree a plus
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Available 7 days a week from 9am to 6pm to take and place orders for our guests
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Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
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Must be able to work at a fast, efficient and controlled manner
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Must maintain a current Food Safety Certification
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Ability to function as a team member and get along with others
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This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact