Concierge - Casino jobs in Ann Arbor, MI

Job Summary:
We are seeking a friendly and professional Concierge to join our team at Vinology. We are a fine dining establishment in the heart of downtown Ann Arbor, featuring a full bar with over 120 wines, multiple event spaces, and a from-scratch kitchen utilizing locally farmed, seasonal ingredients. As a Concierge, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive guest experience. The ideal candidate should have excellent communication skills, be highly organized, and have a passion for delivering outstanding guest services.

Responsibilities:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and seating procedures
- Provide information about restaurant amenities, booking policies, and private event spaces
- Make reservations for guests including detail to make their visit special and memorable
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a neat and organized front desk area
- Collaborate with other restaurant staff to ensure guest satisfaction
- Assist with administrative tasks such as answering phone calls, managing email
- Will ensure all menus are up to date, printed, and verified by management before the beginning of each service

Requirements:
- Previous experience in customer service or hospitality
- Excellent verbal and written communication skills
- Strong phone etiquette and interpersonal skills
- Ability to prioritize tasks and manage time effectively
- Familiarity with restaurant operations and guest relations is desirable

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Please submit your resume highlighting relevant experience for consideration. We look forward to reviewing your application!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Evening shift

Work Location: In person