Concierge - Casino jobs in Cleveland, OH

Reporting directly to the VP of Finance, this position directs the cashiering, casino credit and count room areas in a manner that safeguards the assets of the company. Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. Acts as a role model while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction.

Essential Functions:

• Manages and directs the day-to-day operations of areas of responsibility through working closely with all direct reports and team members within the departments.
• Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.
• Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas.
• Counseling, guiding and instructing employees in the proper performance of their duties.
• Responsible for cashiering operations including safeguarding assets
• Management of cashiering variance policy and subsequent disciplinary measures
• Provides labor analysis and ensures efficient utilization based upon business needs
• Creates and executes plans and strategies to achieve service goals
• Plans and implements methods to improve employee satisfaction and morale
• Provides analysis on strategic initiatives such as turnover, service, financial and operational goals.
• Participation in creation and management of department budget.
• Ensures training and compliance of regulatory standards.
• Responsible for team member development into leadership positions and the integration of departmental training efforts.
• Demonstrates strong leadership, analytical and decision-making competencies.
• Responsible for project management, and other duties as assigned to include strategic financial and company initiatives.
• Oversees and/or personally gather all information that is necessary to establish, update and perform periodic review of casino check cashing accounts for our gaming guests.
• The term “management” includes duties such as interviewing, training, scheduling, selecting and adjusting rates of pay and hours of work.
• Appraises employees’ productivity and efficiency for purposes of recommending promotions or other changes.

Knowledge, Skills & Abilities:

• Must be able to work weekend evenings to support the business needs of the cashiering operation.
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education and Experience:

• College degree in Business required
• Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is required.
• Previous Cage Management experience highly preferred
• General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred.
• Strong organizational, managerial and communication skills are required.
• Proven supervisory skills, primarily in the management of a large staff are a must.
• Ability to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be at least 21 years of age.

Required Certification/License

• Ability to obtain a Key Occupational License within the State of Ohio and an Ohio Casino Control Commission Sports Gaming License.

Experience

• Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is required.

• Previous Cage Management experience highly preferred