Concierge - Casino jobs in Long Beach, CA

Description

The Role: 

The main purpose of this role, Casino Houseperson, Activities, is to keep the Casino clean, organized, show ready, and secure. Janitorial, maintenance, and security of both front and back of house, interior and exterior of the Casino is required. The Casino Houseperson will provide a welcoming environment for all Casino partners, patrons, and tenants, including but not limited to daily admission guests, the ICO Banquets team, and the Avalon Theatre LLC. 

Additionally, this position may be called upon to fulfill the responsibilities of a Casino Operations Assistant, providing support for all aspects of the Catalina Casino’s daily and special event operation, including but not limited to technical assistance, stage management, guest control, concierge service, box office operation, and concession sales. 

To better assist with security needs, you will receive Private Security Officer training. 

Responsibilities: 

• Follows a daily checklist to complete assigned custodial tasks. 

• Cleans and restocks restrooms. 

• Empties Trash Receptacles. 

• Cleans Casino regularly and after movies and special events. 

• Keeps exterior spaces free from dirt and leaves. 

• Power washes sidewalks and exterior entrances. 

• Washes windows. 

• Responds in real time to employee and guest sanitation concerns. 

• Supports the ICO Banquets team with event setup and clean up, as needed. 

• Performs a variety of routine semi-skilled maintenance for the Casino, including, but not limited to, carpentry, painting, plumbing, and electrical trades work. 

• Assists with pest control measures. 

• Performs heavy manual labor. 

• Updates Safety Culture with necessary work orders when unable to resolve personally. 

• Organizes storage areas and maintains supply stock. 

• Operates Avalon Theatre and Ballroom lighting, sound, and projection equipment. 

• Assist Casino Operations staff with ticket sales, concessions, and other operational responsibilities as needed. 

• Monitors doors during special events. 

• Answers guest questions and assists as needed. 

• Operates Elevator. 

• Makes rounds to ensure building is secure at the beginning and end of shift and throughout the day. 

• Closes Casino Pointe and lock security gate. 

• Reports safety concerns to Management. 

• Additional duties as assigned by Casino Manager, Activities. 

Qualifications

Minimum Qualifications: 

• Must be able to work with a variety of different cleaning agents and understand their uses and safety procedures. 

• Must be able to train colleagues in a hands-on and supportive manner. 

• Must be well organized and able to work independently. 

• Must be able to work in a fast-paced environment. 

• Must possess critical thinking and problem-solving skills. 

Education and/or Experience: 

• Must possess a High School/GED diploma. 

• Experience in an upscale hotel or luxury resort preferred. 

Language Skills: 

Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred. 

Physical Requirements: 

• Strength, stamina, and mobility to perform medium physical work over the course of an 8 hour shift.  

• Vision to read printed materials and a computer screen and to distinguish colors.  

• Hearing and speech to communicate in person and over the telephone. English/Spanish bilingual preferred.  

• Walk, climb, and descend stairs and traverse over uneven surfaces frequently in operational areas to perform assigned tasks.  

• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate tools and equipment.  

• Ability to frequently bend, stoop, kneel, reach, and inspect.  

• Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds or heavier weights with assistance and/or the use of proper equipment.  

• Ability to handle stressful situations with guests and/or staff.  

Environmental Elements  

• Work in both indoor and outdoor environments with moderate to loud noise levels.   

• May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.   

• Work near moving equipment and mechanical parts.  

• Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.   

• Interact with individuals in interpreting and enforcing rules, policies, and procedures.  

Working Conditions  

• May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.