Concierge - Casino jobs in Muskegon, MI

JUNE 30 - UNTIL FURTHER NOTICE SHIFT PREMIUMS

MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR

SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR

EDUCATION / EXPERIENCE

Must be at least 18 years of age with a High School Diploma, GED or equivalent experience. Prior experience handling cash is necessary.

SUMMARY

Perform "even money" exchanges with patrons and employees. Have a thorough knowledge of, and comply, with all cage policies and procedures. Provide excellent customer service.

ESSENTIAL JOB FUNCTIONS

• Safeguard Assets.
• Have thorough knowledge of, and maintain strict compliance with, all policies and procedures related to the cage operations.
• Perform "even money" exchanges of currency, chips, tokens, and coins with patrons.
• Process loans and maintain required paperwork as needed.
• Exchange coin, chips, and tokens with the vault cashier to maintain adequate currency levels.
• Process table fills and credits and/or slot machine fills and jackpots as needed.
• Perform a physical inventory of the contents of the imprest drawer/chip bank and record it on the drawer inventory form at the end of the shift.
• Assist the vault cashier with open/close of cages as needed.
• Assist in routine maintenance of the cage area and equipment.
• Maintain confidential communications with management regarding financial information, problems, violations of policy and procedure, and employee relations.
• Demonstrate a high degree of professionalism and enthusiasm throughout your shift.
• Follow dress code as prescribed by management.
• Willingness to cross-train and provide support in related areas of operations.
• Other duties as assigned by Supervisor.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must have excellent Math and calculator skills.

SUPERVISORY RESPONSIBILITIES

None

EQUIPMENT TO BE USED

Desktop computer, calculator, Jetsort coin counters, currency counters, coin wrappers.

TYPICAL PHYSICAL DEMANDS

Minimal lifting of 50Ibs. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion. Repetitive walking, standing or bending for long periods of time.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed space. Must practice all safety policies, procedures and standards as set by OSHA.

COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.