Concierge - Casino jobs in Omaha, NE

Summary

SUMMARY DESCRIPTION:The Casino Host is responsible for ensuring our VIP customers enjoy a favorable gaming experience, take care of their needs, and provide superior service to all guests and patrons. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.• Greets VIP Casino customers and assist them with their needs.• Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.• Attends player events both on and off site, interact with invited players and provide superior guest service.• Greets and informs customers of the benefits of the Company’s Rewards program, identify and either sign-up or get a replacement card while they are on the game.• Achieves personal and department goals as determined by management.• Aggressively promotes the different tiers of the Company’s Rewards program and encourages players to play up to achieve the next tier level. • Actively seeks new players through networking.• Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.• Speaks with qualified players in person or by phone to sell promotions and special events.• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.• Attends all necessary meeting.• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.• Must be 21 years or older.• High school Diploma or equivalent required. College degree preferred.• Previous experience as a casino Host is preferred or two (2) years of related hospitality experience.• Experience with direct and in-direct contact with customers.• Proficient with Microsoft office Suite or related software; and player tracking software.• Excellent organizational skills and attention to detail.• Strong analytical and problem-solving skills.• Excellent verbal and written communication skills and friendly outgoing personality required.• Excellent phone etiquette and guest relations skills are also required.

CORE COMPETENCIES: • Collaboration Skills• Guest Focus• Communication Proficiency• Flexibility• Problem Solving• Ethical Conduct

TRAVEL REQUIREMENTS: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License

Other Certifications? Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale 0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:2 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces1 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights1 Exposure to work safety hazards2 Exposure to secondhand smoke1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:1 Physical mobility: movement from place to place on the job, considering distance and speed1 Physical agility: ability to maneuver body while in place1 Ability to lift up to 15 lbs2 Physical strength to handle routine office materials and tools1 Dexterity of hands and fingers1 Dexterity of feet1 Physical balance: ability to maintain balance and physical control1 Coordination: including eye/hand, hand/foot, etc.1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute math calculations

COMMUNICATION:2 Fluency in English0 Fluency in another language2 Verbal communication2 Written communication2 Non-verbal communication

SENSORY ABILITIES:1 Ability to see1 Ability to distinguish colors1 Ability to hear1 Ability to smell1 Ability to taste1 Sense of touch