Concierge - Casino jobs in Queens Village, NY

Job Description

The Casino Controller is responsible for Revenue Audit, Drop/Count, and Cage; ensuring each department has adequate equipment, training, and support needed to operate effectively and efficiently.

Essential Duties

• Oversee daily casino accounting functions as it pertains to gaming operations. Responsible for gaming documents records retention program. 
• Oversee all regulatory compliance requirements outlined in New York State gaming regulations.
• Oversee the preparation and control of records and data, the control of unused forms, the accounting for comparison of the cashiers’ cage areas and count room.
• Enforce casino regulatory rules and regulations and casino internal and accounting controls in order to safeguard company assets.
• Handle customer service and employee related problems with composure and professionalism.
• Monitor business demands and recommends necessary scheduling and staffing adjustments.
• Review departmental expenses in Cage, Revenue Audit and Count Room departments ensuring that the departments adhere to the budget.
• Supervise day-to-day activities for Revenue Audit, Cage and Count Room; provides training, planning, assigning and directing work; interviews and hires; appraises performance, rewards, and disciplines employees; corrects and approves timecards, schedules time off, and posts shift bids; and addresses complaints and resolves problems.
• Ensure and maintains a system of internal controls for all Cage, Drop/Count, Revenue Audit and administrative controls as related to employees, policies and procedures.
• Contribute to departmental effectiveness by identifying short-term and long-range issues and goals, recommending courses of actions, and implementing directives.
• Oversee all Title 31 regulatory requirements including but not limited to filing CTRs, SARs and assisting in maintaining/updating the AML compliance program.
• Perform a financial statement review for Cage, Drop/Count, and Revenue Audit departments monthly to compare actual general ledger balances to budget on a Month-to-Date, Year-To-Date, and Prior Year basis. All variances will be investigated and appropriately communicated based on the materiality. Any errors will be directed to Tribal Accounting for adjusting journal entries.
• Assist in coordinating activities with external and internal auditors, as needed; ensures all requested financial close and related information is done accurately and timely.
• Conduct annual department evaluation and assessments of department components and staff according to established policies, procedures, and regulations for the Cage, Revenue Audit and the Drop/Count Team.
• Attend and satisfactorily completes all required training as assigned and required.
• Promote positive public and team member relations.
• Perform other duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets  of statistical data. Ability to decipher various reports and maintains reports upon request. 

Work Environment:

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Gaming regulations.
• Bachelor’s Degree in Accounting or related field AND three (3) years’ experience in a Management position
  • OR Seven (7) years’ experience in a Management position
  • OR Five (5) years’ experience in a Management position within Resorts World
• Eight (8) years’ related revenue audit work experience

Salary: $100,000-$127,000