Concierge - Casino jobs in Riverside, CA

Concierge - Casino acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Being a Concierge - Casino offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Additionally, Concierge - Casino requires a high school diploma or equivalent. Typically reports to a supervisor. The Concierge - Casino works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Casino
  • Pala Casino Spa Resort
  • Pala, CA FULL_TIME
  • Location : Pala, CA

    The VIP Casino Services Lead is responsible forthe oversight of the day-to-day operation of VIP Casino Services underdirection or the VIP Casino Services Manager.

    Accountable for providingunparalleled service to all internal and external guests. Be knowledgeable ofall Casino, promotions and property happenings.

    Ensure that all guests’ needsare met at the end of each interaction. Reporting directly to the VIP Casino ServicesManager.

    • Minimum of six months experience in making Hotel reservations
    • Must possess excellent guest service skills, able to speak in a pleasant, quiet and understandable tone
    • Guest resolution, organizational skills, Must possess a friendly demeanor and enjoy interacting with guests, both internal and external
    • Should have excellent telephone presentation, sales skills and ability to upsell a plus
    • Must be able to work a flexible schedule including nights, weekends and holidays due to business needs
    • Should have the ability to accurately type approximately 30 WPM
    • Basic knowledge of computers with experience using Microsoft Word, Excel, and Outlook
    • Possess the ability to make sound decisions pertaining to the department needs and when interacting with Club Hosts
    • Should have the ability to train all new team members in all required programs to preform job function
    • Must read, writ, and speak English; bi-lingual a plus

    Essential Job Functions :

    • Assist in maintaining the day-to-day operations of VIP Casino Services under direction of the VIP Casino Services Manager
    • Consistently strive to improve job knowledge and performance, thereby assisting in maintaining an efficient and effective operation
    • Manage and maintain room blocks and rooming lists as they are requested
    • Ensuring the productivity and efficiency of Club Hosts by constantly reviewing reports in work performance
    • Manages difficult or emotional guest situations; Responds promptly to guest needs; Responds promptly to requests for service and assistance
    • Train department in all duties and the empowerment needed to reach top performance levels Corresponds with Departments and guests to answer special requests
    • Use upselling techniques, when possible by providing information on offers or promotions
    • Run daily / weekly reports and perform all duties relative to the job assignment in the most productive and professional manner at all times
    • Team Work Contributes to building a positive team moral
    • Establish an open and close working relationship with the all departments and team members
    • Actively interface with all casino / hotel departments to ensure company goals are met and exceeded
    • Consistently monitor the team to ensure that the highest standards of guest service are always offered and maintained
    • Inform supervisor / Manager of guests’ and team member needs which may require their attention
    • Ensuring that team members are always aware of room availability, promotions and Casino happenings
    • Always look for ways to provide unparalleled service to our guests that will improve our service results
    • Understand that flexibility to work extended hours to meet the department’s needs may be required
    • Maintain a constant awareness of safety and accident prevention, immediately report and / or complete an appropriate accident report form if an accident does occur
    • Constantly be alert for ideas and improvements that could increase productivity and revenues
    • Be knowledge of all emergency procedures
    • Ensuring the productivity and efficiency of Club Hosts by constantly reviewing reports related to work performance
    • Perform same duties as a VIP Casino Services Club Host
    • Assist the VIP Casino Services Manager to ensure the departments goals are met
    • Last updated : 2024-01-04

  • 22 Days Ago

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Casino supervisor
  • Pala Casino Spa Resort
  • Pala, CA FULL_TIME
  • Location : Pala, CA The VIP Casino Services Supervisor isresponsible for the oversight of the day-to-day operation of VIP Casino Servicesunder direction or the VIP Casino Services Manager. Accountable...
  • 26 Days Ago

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Executive Casino Host
  • Soboba Casino
  • San Jacinto, CA FULL_TIME
  • Summary The Executive Casino Host, under general supervision of the Player Development Manager, builds loyalty and increases revenue by developing and effectively maintaining relationships with VIP gu...
  • 15 Days Ago

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Pala Casino - VIP Casino Services Supervisor
  • PALA Casino Spa Golf Resort
  • Pala, CA PART_TIME,FULL_TIME
  • JOB PURPOSE: The VIP Casino Services Supervisor is responsible for the oversight of the day-to-day operation of VIP Casino Services under direction or the VIP Casino Services Manager. Accountable for ...
  • 4 Days Ago

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Pala Casino - VIP Casino Services Lead
  • PALA Casino Spa Golf Resort
  • Pala, CA FULL_TIME,PART_TIME
  • JOB PURPOSE: The VIP Casino Services Lead is responsible for the oversight of the day-to-day operation of VIP Casino Services under direction or the VIP Casino Services Manager. Accountable for provid...
  • 4 Days Ago

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Concierge
  • Cascade Living Group
  • Riverside, CA PART_TIME
  • Cascade Living is committed to the quality of life around us, as individuals and as a company. You’ll find that we’re different as our focus is to create a culture of wellness and purposeful living fo...
  • 21 Days Ago

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0 Concierge - Casino jobs found in Riverside, CA area

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Porter>
  • Penske Automotive
  • Santa Ana, CA
  • Penske Automotive - 1500 Auto Mall Drive [Custodian / Janitor / Cleaner] As a Porter at Penske Automotive, you'll: Keep ...
  • 3/28/2024 12:00:00 AM

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Concierge
  • Freedom Village Retirement Community
  • Lake Forest, CA
  • ** Concierge** ** Freedom Village** ** Lake Forest, CA** **Come work at a place where you can make a difference in the l...
  • 3/28/2024 12:00:00 AM

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Service Porter
  • Riverside Harley-Davidson
  • Riverside, CA
  • Job Title: Lot Porter Department: Service Supervisor: Service Manager Summary Description Moves and cleans motorcycles, ...
  • 3/28/2024 12:00:00 AM

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Porter
  • Universal Maintenance
  • San Clemente, CA
  • Job Description Job Description D A Y P O R T E R: Part Time: Monday through Saturday 7:00am - 11:00am Day porters are o...
  • 3/27/2024 12:00:00 AM

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Service Porter
  • Toyota of Riverside
  • Riverside, CA
  • We are currently interviewing for a Service Porter to join our successful team at Toyota of Riverside. You will primaril...
  • 3/27/2024 12:00:00 AM

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Porter
  • Shoreline Apartments
  • Lake Elsinore, CA
  • Job Description Job Description Job Summary Under the Supervision of the Maintenance and / or Community Manager, the Por...
  • 3/26/2024 12:00:00 AM

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Porter
  • Rondell Homes
  • Anaheim, CA
  • Job Description Job Description Porter Job Summary: Responsible for the upkeep of grounds, amenities, building exteriors...
  • 3/26/2024 12:00:00 AM

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Concierge
  • Village Green
  • Highland, CA
  • **Concierge** * 1850 Green Bay Rd, Highland Park, IL 60035, USA * Full-time * Property Location: Albion Highland Park **...
  • 3/24/2024 12:00:00 AM

Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871. Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Concierge - Casino jobs
$34,660 to $44,708
Riverside, California area prices
were up 3.0% from a year ago

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