Concierge - Casino jobs in San Antonio, TX

Reports to:

EVS Shift Supervisor

Job Summary:

While maintaining a positive demeanor and pleasant attitude towards our guests, this position is responsible for cleaning and maintaining the appearance of the casino public areas and public restrooms and providing information to guests.

Essential Functions:

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Sweep floors and vacuum carpeted areas to clear all debris and chewing gum.
• Report tears or unsafe-carpeted areas to management immediately.
• Clean, sweep and mop restrooms. Clean and wipe down counter tops and mirrors. Clean all toilets and urinals using proper personal protective equipment.
• Refill all soap and paper dispensers; replace supplies.
• Report anything that is not properly functioning or any unsafe conditions to management immediately; regardless of location.
• Dust and polish office furniture and EGD machines.
• Pick-up trash left behind on floor, in-between machines, and around casino premises.
• Properly use all cleaning equipment and chemicals and report any misuse of chemicals and supplies.
• Use floor and carpet cleaning machines and equipment.
• Report machines or equipment that need repair immediately to management.
• Clean ash urns and ashtrays at each assigned area.
• Maintain all areas of the casino clean.
• Clean and empty trash cans and containers and replace bags or liners.
• Clean outdoor premises including sidewalks, walkways, trashcans, entrance ways, and parking areas as assigned.
• Clean walls, vents, monitors, televisions, equipment, tall machines and other items or areas using a lift or a ladder as necessary and by following safety precautions.
• Maintain team member entrances and break areas clean.
• Clean offices as assigned.
• Move general storage items, furniture, equipment, boxes, and any other items/supplies as assigned.
• Perform all assigned duties in scheduled area(s).
• Follow daily checklist and ensure all assigned duties are completed during assigned shift.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• High school diploma or GED, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend, or climb for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Occasionally lift and/or move up to 50 lbs.

Work Environment:

• Casino floor, outside premises and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• May be exposed to inclement weather and extreme weather conditions.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.