Conference Coordinator - Higher Ed. jobs in Kennewick, WA

Full Job Description

Job Description

The Red Lion Hotel and Conference Center in Pasco, WA is currently searching for a remarkable Business Travel/Group coordinator to assist the sales manager to lead the sales effort for the only full-service hotel in Pasco, Washington. The Red Lion promotes a unique culture and environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues.

Overall Responsibilities:
The sales coordinator will be responsible for assisting the sales manager in the execution of the sales effort, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Other responsibilities may include but are not limited to the following:

• Targets and develops business travel and group rooms accounts, markets, or segments with a heavy emphasis on proactive solicitation and account saturation within Local and National Accounts
• Understands the overall market; competitors' strengths and weaknesses, economic trends, supply, and demand, etc. and knows how to sell against them.
• Analyzes the current client base and target market for the hotel using Brand Resources, and Travelclick data. Focuses efforts on key and target accounts with significant potential
• Monitors production of all top accounts and evaluates trends within the designated markets.
• Reaches out to organizations and businesses that might require a hotel for transient or group guests from the local market.
• Responds to incoming sales leads for the property.
• Identifies, qualifies and solicits new business to achieve personal and property revenue goals.
• Handles annual RFP season negotiations and annual contract renewals.
• Works with existing accounts and conducts quarterly reviews with Travel Managers to ensure accounts are on pace to meet targeted production.
• Develops and executes effective sales plans and actions. Meet or exceed sales solicitation call goals.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Provides excellent customer service in order to grow the share of the account.
• Identifies improvements to enhance the client experience.
• Maintains performance level when experiencing changes or challenges.
• Adhere to all standards, policies, and procedures and consistently maintain a professional and ethical representation.
• Performs other duties, as assigned, to meet business needs.

Additional Responsibilities

• Keep the work area neat and organized.
• Conduct yourself in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

Qualifications

• Candidates for Sales Manager must have a minimum of 2 years of sales experience, preferably in hotel sales.
• Market knowledge preferred
• Knowledge of Agency360, STR, and other industry reports
• Proficient in Microsoft Word, Office, Internet
• Well-organized and detail-oriented
• Ability to work independently
• Display initiative, perseverance, and analytical skills
• Effective communication
• Professional and ethical
• Excellent customer service skills
• Quick learner and hard worker
• Team player and ability to get along with others
• Available to meet guests which may include weekends
• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

Education

• High School Diploma or equivalent required.
• Associate's degree in a related field required, or a combination of higher education and related experience preferred.

Experience

• 2 years prior related office or admin experience preferred
• 2 years of sales or food & beverage experience preferred

Physical Requirements

3-6 hours

• Sitting
• Standing/Walking
• Reaching
• Grasping

1-3 hours

• Pushing/Pulling
• Crouching/Bending/Stooping

Up to 1 hour

• Lifting/Carrying (up to 30 lbs.)
• Climbing Stairs

Job Type: Full-time

Job Type: Full-time

Pay: $17.00$ - $19.00 per hour

Benefits:

• Dental Insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person