Configuration Analysis Supervisor jobs in Cleveland, OH

Company Description

MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions, IT Asset Management, and IT Asset Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees opportunities to enhance their skills and grow as people (career pathing for example).  

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve. 

Benefits & Appreciation

• 401k matching and ROTH option
• Competitive Medical, Dental and Vision packages, and other benefit offerings
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Company paid Holidays and Paid Time Off
• Career paths and advancement

Job Description

The Configuration Technician is responsible for performing the pre-configuration of equipment (medium complexity configurations) prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions (written work instructions and quality control documents) in support of ongoing or new customer business. IT devices include PCs, tablets, printers, etc.

Responsibilities:

Follow specific written work instructions to provision, configure, and repair IT devices and otherwise prepare the device for deployment based on customer requirements.

• Complex kitting of equipment based on customer requirements.
• Unbox, re-box and process equipment for shipping. 
• Clean, test, and inspect IT devices. 
• Work with immediate Supervisor or Lead to resolve high complexity technical issues encountered during IT device processing.
• Will be expected to resolve low to medium complexity technical issues encountered during device provisioning and configuration.
• Participate in internal departmental and project meetings.
• Offer suggestions on improving processes and efficiencies.
• Other duties as assigned

Key Outcomes of the Position:

• The Configuration Center Technician will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction.  All daily work must be completed in a timely and cost-efficient manner.

Qualifications

• A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.
• Valid Driver's License (less than 6 points on license to adhere to insurance requirements).

 Physical Requirements:

The Configuration Technician position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time.  The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components.  Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

Skills and Attributes Required:

• Excellent interpersonal, organizational, and communication skills.
• Knowledge of service and incident management, testing and quality procedures.
• General experience with knowledge management tools and process documentation.
• Demonstrated ability to effectively multitask in a fast-paced changing environment.
• Ability to work independently and to sustain positive relationships with team members, managers, and customers.
• Team oriented, action oriented, a self-starter with the ability to drive technical issues to completion by following documented procedures or working collaboratively with customers.
• Organized with a willingness to approach challenges in a manner that meets or exceeds customer expectations.
• Demonstrated ability to manage multiple priorities of low complexity.
• Aptitude to learn various IT disciplines at a moderately complex level.
• Attention to detail and a strong work ethic required.

Qualifications:

The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 60lbs., grasping, reaching, and clarity of vision.  The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence, and number intelligence.  The workplace environmental conditions are typically that of a temperature controlled and clean office setting.  Regular driving to other office or customer locations may be required.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.