Configuration Analyst jobs in Charleston, SC

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IT Configuration Management Database Administrator
  • SouthState Bank, National Association
  • Charleston, SC FULL_TIME
  • SUMMARY/OBJECTIVES

    As the ServiceNow CMDB Administrator, you will be responsible for the overall administration, configuration, and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The role will consist of working with the networking team on credentials of hardware, create new schedules, review, and resolve discovery errors. Your role will involve ensuring the accuracy, integrity, and reliability of the CMDB, as well as supporting various IT processes and initiatives related to configuration management.

    ESSENTIAL FUNCTIONS

    o Monitor for issues (firewalls, credentials, etc.) with the existing schedules.

    o Create new schedules as network changes occur, such as acquisitions.

    o Update existing credentials if security requirements change.

    o Work with technical resources if new equipment requires new discovery processes/credentials.

    o Continually monitor and optimize existing discovery configuration, i.e.. reduce discovery run-time.

    o Administer and maintain the ServiceNow CMDB, including its configuration, data integrity, and ongoing synchronization with other IT systems and data sources.

    o Perform regular audits and reconciliation activities to ensure the accuracy and completeness of CMDB data, identifying and resolving any inconsistencies or discrepancies.

    o Collaborate with other IT teams to ensure proper integration and alignment of CMDB data with other IT processes such as incident, problem, and change management.

    o Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release, etc.

    o Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.

    o Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.

    o Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.

    o Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB.

    o Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.

    o Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.

    COMPETENCIES

    o Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint

    o Advanced understanding of businesses supported.

    o Strong written and verbal communication skills

    o Ability to learn and grasp new concepts and business processes quickly.

    o Detail-oriented with ability to communicate with diverse stakeholders.

    o Organizational skills: ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams.

    o Highly motivated self - starter.

    Qualifications, Education, and Certification Requirements

    Education: Bachelor of Science in Computer Science, a similar technical discipline or comparable experience

    Experience:

    o 3 years relevant experience in a Service Asset & Configuration Management capacity and Service Mapping

    o Solid experience in administering and configuring the ServiceNow CMDB, including CI classes, attributes, relationships, and workflows.

    o Strong knowledge of configuration management principles and best practices.

    o Proficiency in ServiceNow platform administration, including knowledge of ServiceNow ITSM modules.

    o Familiarity with ITIL practices and processes, particularly in configuration management.

    o Excellent problem-solving skills with a detail-oriented approach to data analysis and reconciliation.

    o Strong communication and interpersonal skills to collaborate effectively with stakeholders at various levels.

    o Ability to work independently and prioritize tasks in a dynamic, fast-paced environment.

    o Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop, and implement best practices, processes, and methodologies.

    o Knowledge of workflow process documentation and analysis.

    o Detail oriented with superior organizational and analytical skills.

    o Self-motivated and able to work independently and take initiative in identifying and addressing challenges.

    o Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment.

    o Superior written and verbal communication/presentation skills with the ability to interact with various stakeholders across the organization.

    o Flexible to work in a constantly changing, high-pressure environment

    Certifications/Specific Knowledge:

    o ServiceNow certifications, such as Certified Implementation Specialist (CIS) for IT Service Management or Certified System Administrator (CSA), ITIL Practitioner Level Certification an asset are highly desirable.

    TRAINING REQUIREMENTS/CLASSES

    o Required annual compliance training.

    o New Employee Orientation

    PHYSICAL DEMANDS

    Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

    WORK ENVIRONMENT

    Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

  • 11 Days Ago

S
IT Configuration Management Database Administrator
  • South State Bank, National Association
  • Charleston, SC FULL_TIME
  • SUMMARY/OBJECTIVES As the ServiceNow CMDB Administrator, you will be responsible for the overall administration, configuration, and maintenance of the Configuration Management Database (CMDB) within t...
  • 13 Days Ago

S
IT Configuration Management Database Developer
  • SouthState Bank, National Association
  • Charleston, SC FULL_TIME
  • As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to creat...
  • 14 Days Ago

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DCGS-MC Configuration Management Professional
  • Fathom 4, LLC
  • Charleston, SC FULL_TIME
  • Fathom 4 (www.fathom4.com) is the kind of defense services company that you've always wanted to work with... and for. We strive to take care of all the people we support, from our employees, to our cl...
  • 8 Days Ago

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Business Analyst
  • Advocate Aurora Health
  • Charleston, SC FULL_TIME
  • Basic Qualifications (Required Skills/ Experience): Minimum 2 years of experience with writing SQL queries and/or SQL server management Minimum 1 years of experience with Tableau Working knowledge of ...
  • 9 Days Ago

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Process Analyst
  • Volvo Cars
  • Ridgeville, SC FULL_TIME
  • Let's create the future together. At Volvo Cars, we believe that being curious and truly committed to understanding people is the key to future success. We are people who care about other people, work...
  • 9 Days Ago

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0 Configuration Analyst jobs found in Charleston, SC area

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Information Professional
  • US Navy
  • Charleston, SC
  • About In the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to sh...
  • 3/19/2024 12:00:00 AM

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Technical Project Manager
  • Franklin Energy
  • Charleston, SC
  • COMPANY SUMMARY As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the...
  • 3/19/2024 12:00:00 AM

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Junior Systems Technician (IT Tech)
  • Patterned Learning AI
  • Charleston, SC
  • Job Description Junior Systems Technician (IT Tech) - Hybrid (3 days in office) Job, 1+ Year Experience Annual Income: $...
  • 3/18/2024 12:00:00 AM

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IT Specialist
  • United States District Court, District of South Carolina
  • Charleston, SC
  • Job Description Job Description Position Description This position is in the Charleston Clerk’s Office of the United Sta...
  • 3/18/2024 12:00:00 AM

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Information Security Analyst
  • City of Charleston, SC
  • Charleston, SC
  • Salary : $77,067.98 - $82,462.73 Annually Location : Charleston, SC Job Type: Full-Time Job Number: 202101018 Department...
  • 3/17/2024 12:00:00 AM

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Added - a day ago IT Network Engineer Direct Hire (remote/onsite) Network / Server Administration Trinity | Direct Placement
  • Systemtec Inc
  • Charleston, SC
  • **Location** Added - a day ago IT Network Engineer Direct Hire (remote/onsite) Network / Server Administration Trinity |...
  • 3/16/2024 12:00:00 AM

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Taleo Senior Consultant
  • TTEC
  • Charleston, SC
  • Bringing smiles is what we do at TTEC… for you and the customer. As a Taleo Senior Consultant working hybrid at our Gree...
  • 3/15/2024 12:00:00 AM

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Senior Scrum Master
  • Na Ali'i Consulting & Sales, LLC.
  • Charleston, SC
  • Overview: Nakupuna Solutions is seeking a Senior Scrum Master to provide leadership, management, and direction for the w...
  • 3/15/2024 12:00:00 AM

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Configuration Analyst jobs
$56,561 to $69,677
Charleston, South Carolina area prices
were up 1.5% from a year ago

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