Conflicts Manager jobs in Racine, WI

Goldfish Swim School in Mundelein is looking for a highly motivated leader to join our fast paced and fun loving team. The position is for an immediate start. Applications for this position will be closed on 4/30/2024, position will be closed sooner if the right candidate is found, please apply asap if interested.

A successful candidate possesses the following characteristics:

-A passion for leading a team and working hard alongside them

-The ability to face conflict and come to fair resolution

-The ability to receive feedback and make important changes

-The ability to give feedback in a meaningful way

-Comfortable with on the spot problem solving

-Understands the importance of asking for help when it is needed

-Has the confidence to put things learned to use in high pressure decision making situations

Summary: Works alongside the General Manager and Assistant General Manager to oversee the quality and success of Goldfish Swim School. This will encompass all daily operations including staffing, pool management, and providing a Golden customer service experience to all members. The ideal candidate will be an energetic, motivated, and results-driven person who is passionate about working with children.

Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.

2. Helps the General Manager and department managers fulfill the daily tasks.

3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.

4. Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.

5. Provides sales and marketing training to all qualified sales staff.

6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.

7. Trains and oversees birthday party staff to ensure that the GSS standard operating procedures are being maintained.

8. Gains knowledge and experience in the iClass Pro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.

10. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.

11. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.

12. Maintains current certifications

Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired but not required. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses : Lifeguard and CPR/First Aid certifications required. On site training for these certifications available.

Goldfish Swim School Core Values:

• We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
• We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
• We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
• We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
• We make a big deal about life’s accomplishments by remembering to CELEBRATE!

Check out more about this role and learn about how you can build and develop your career

Benefits:

• 30 Hours or more
• Set work schedule
• Company Sponsored Professional Development courses
• BCBS PPO & HSA Health Insurance with options for Dental & Vision
• Accrued PTO from the Start
• Valuable work experience
• Future references/referrals
• $19/hr with regular increases and bonuses
• Paid training
• Weekly pay day- start this week, get paid next week!
• Free Lessons for siblings or children

Requirements:

• Ability to work with children, no formal swim experience required, full training provided
• Must be willing to work in the water for 3-4 hours on some shifts
• Must be able to work 1 weekend day (Saturday or Sunday- 6 hour shift) and some evenings (until 8:30pm)
• Excellent interpersonal communication and organizational skills
• MUST WANT TO HAVE FUN!
• Ellis Lifeguard Certification required within the first 90 days of hire. (We provide In-House certification)

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Are you able to work some weekdays until 8pm, and one weekend shift per week?
• If hired, when are you available to start?

Experience:

• People Management: 1 year (Preferred)

Work Location: In person