Construction Inspection Services Manager jobs in Thousand Oaks, CA

Description

Matrix Construction Services is a General Contractor with a Plumbing Service Division. We specialize in all phases of interior and exterior repairs and renovations for Multi-housing redevelopment. Our goal is to provide our clients the quality they expect with the customer service they deserve. At Matrix, we understand our customer’s objectives and have the expertise to deliver quality restoration & repair solutions.

Position Summary
The Account Manager is directly responsible for effectively managing client relationships, on behalf of the company, at all times. This includes setting clear and realistic client expectations, continually meeting clients’ needs and achieving a high-level of client satisfaction. This position will report to our office in Westlake Village.

*** CONSTURCTION EXPERIENCE IS A MUST. ***

Essential Job Duties & Responsibilities

• Develops and manages a strategic account plan that develops mutual performance objectives, and critical milestones to grow new and existing accounts as assigned.
• Collaborates and clearly communicates with leadership to develop and strengthen relationships with new and existing clients to sustain and grow future business.
• Manages accounts effectively, assesses, clarifies, and validates client needs on an ongoing basis.
• Maintains a positive relationship between the company, vendors, and the client.
• Effectively maintains established expectations with clients and successfully keeps those expectations met for both the client and company.
• Sets clear expectations with client before, during and after the jobs/projects.
• Ensures construction activity on projects meets client expectations, at all times.
• Maintains high client satisfaction standards by making sure issues and potential conflicts are properly escalated and managed through resolution.
• Serves as a liaison to the client for all substantive communication.
• Provides accurate, timely and decisive forecasting on new opportunities.
• Properly qualifies new opportunities by collecting essential information needed to prepare for the initial site visit and scoping of work.
• Responsible for delivering scope of work, material submittal, and bid proposal to client.
• Responsible for all timely and aggressive follow-up for all opportunities submitted to client.
• Coordinates with leadership to confirm contract terms, mobilization, and credit limits are clearly understood and approved prior to contract execution.
• Facilitates pre-construction meetings with the construction team and client.
• Keeps in constant communication with the construction team and the client at all phases of the project.
• Participates in project closeout meetings with clients and any applicable internal partners.
• Trains, coaches, develop, and course-correct the actions of any assigned direct reports, as needed.
• Participates in company and industry events related to the promotion of Matrix construction services.
• Primary liaison for market specific Apartment Association relations and activities.
• Provides timely and constructive performance feedback to direct reports, when needed.

Required Skills & Qualifications

• High school degree or equivalent is required.
• A bachelor’s degree in a business-related field is preferred.
• 5 years’ experience estimating in the construction industry preferred.
• Multi-family construction industry experience is preferred.
• Must be knowledgeable of technical aspects within the construction industry.
• Intermediate proficiency with Microsoft office products is required.
• Familiarity with Sage 100 and Smart Sheet is preferred.
• Previous experience and use of any CRM platform to track customer interactions and sales data.
• Previous supervisory experience is preferred.
• Demonstrated judgment and decision-making ability.
• Excellent communication skills, both written and verbal.
• Ability to follow instructions from supervisors and/or more tenured co-workers.

Physical & Other Requirements

• Prolonged periods sitting at a desk and working on a computer, up to 50% of the time
• Judgment, decision-making, follow-up, social awareness, reading/writing, organizational, timeliness, stress tolerance, communication (oral and written).
• Regular and frequent travel to various properties in designated region on regular basis to meet with clients and property management.

Job Type: Full-time

Pay: $125,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Up to 50% travel

Experience:

• Construction: 5 years (Required)

Work Location: In person